login vsi company logo login vsi company logo 250x40

 

Get the best possible VDI performance, density and availability with Login VSI
Our Solutions

  • Home
  • Blog
  • Login PI
  • Three Reasons Gartner Thinks VDI and DaaS User Experience Matters

Three Reasons Gartner Thinks VDI and DaaS User Experience Matters

Three Reasons Gartner Thinks VDI and DaaS User Experience Matters

Gartner Analysts Nathan Hill and Michael Silver recently published a research note titled “Define and Prioritize the User Experience to Succeed with VDI and DaaS.” The article is aimed at someone preparing to adopt or refresh a remote desktop solution, and calls out some critical learnings that I've also noticed in the years I've been in the industry:

   

 

  • Delivering a user experience that's as good as or better than an employee's current PC experience is the most important critical success factor when adopting a virtual desktop infrastructure or desktop as a service
  • Address users' non-session-based usage requirements to ensure that they're aligned with business and IT goals – don't reduce the quality of the UX to save on costs
  • Through 2020, more than 80% of organizations that don't prioritize the user experience (UX) in the planning phase will fail to meet their virtual desktop infrastructure/desktop as a service (VDI/DaaS) deployment goals.

VDI UX: get it right the first time

If you wanted to pick a single aspect of a VDI or Destop as a Service project that is most likely to bring success or failure, it’s nailing the user experience. I’ve said the same thing in dozens of conference presentations and customer meetings – if it’s not as good as their PC, users won’t want to use their new VDI.

The article warns further that you really do have to get it right the first time, as “it may be difficult to revive a troubled DaaS deployment, once it has a bad reputation” – and that’s the challenge. How do you deploy a high-quality user experience, if you don’t let users try it, without risking the reputation of your VDI?

Fortunately, we solved this a few years ago, and it’s become the de facto standard for VDI user experience benchmarking: instead of exposing your real users to VDI, we use virtual users. 

Virtual users to the rescue!

Virtual users are great. They don’t collect a salary, they don’t go on vacation, they’ll attempt to do the same tasks over and over when we ask them to, and they never complain. And they measure exactly how long it takes them to perform those tasks so we can really understand the performance.

And because I don’t need to find a place for all of them to sit, it’s much easier for me to scale up my testing, or really push it to find out my max capacity.

That’s what Login VSI does – you say “show me how my system performs with 200 users doing typical office worker tasks” – and VSI will start logging in 200 virtual users into your environment, and those users will automatically start sending email, browsing the web, creating documents – all typical office worker tasks – and while they are doing them, the virtual users are logging how long the tasks take  how long did it take to copy a file? How long did it take to launch Word?

As more and more users start logging on and load on VSI increases, we typically start to see those tasks take longer and longer to complete. VSI identifies for you the sweet spot – what was the maximum number of users that were running and still reporting acceptable performance. We call that your VSImax.

There are all kinds of test scenarios you can run with Login VSI. Test like “what happens when 500 users all try and login at 9am on Monday morning?” or “how does my storage perform if I have 1,000 users running continuously for 168 hours straight?”

What about once you're in production?

Once you are up and running with VDI and real users, you still want to make sure that your performance matches what you expected from your testing, and we have another virtual user solution for that – Login PI.

Login PI uses the same idea of virtual users performing tasks and measuring them, but instead of having 100’s or 1,000’s of users trying to stress test the environment, with Login PI you just have one or a few virtual users logging in to VDI throughout the day along with your real users. The Login PI virtual users are watching for performance anomalies – was my login time longer than it was yesterday or last week? Did the applications launch as expected? – and if anything is out of the ordinary, Login PI sends alerts to notify you that something’s not right.

It’s a great way to validate user complaints – is it really slow, or is performance on par with expectations? It also gives you notification of outages so you can start remediation before the helpdesk phones start ringing.

Don't compromise on user experience

The Gartner article closes with this:

Don't compromise UX for budgetary reasons, because the UX cannot be traded against to reduce costs. Instead, review whether your decision to deploy VDI or DaaS (or to continue using VDI or DaaS and address existing UX failings) will result in optimal UX. For many organizations, this will not be a question of either/or. Instead, it will be a matter of where to target these solutions across the business, when investing in a UX-optimized solution can be justified against all UX perspectives.

Virtual users will help you understand your VDI UX without having real user risk loss of productivity. Login VSI and Login PI enable you to really understand how your environment performs so you can deploy with confidence.

Want to learn more?

Download the White Paper here: Don't Compromise on the User Experience

 


 

Start using Login VSI today

Our industry-standard software is built to help you avoid problems, lower costs and improve performance. Request a Quote or get your free Trial below, and benefit from our award-winning services.

Free Price Request  Your Free Trial

 


About the company Login VSI

The company Login VSI provides end-user performance insights for virtualized desktop and server-based computing environments. Enterprise IT departments use flagship product Login VSI (for load testing) and Login PI (for continuity testing) in all phases of their virtual desktop deployment—from planning to deployment to change management—to build and safeguard a good performance, a high availability, and (as a result) a good and consistent end-user experience. For more information about Login VSI or for a free test license contact us.

Tags: How-to, Login VSI, Login PI, Load Testing, Best Practices, VSImax, DaaS, Virtual Desktop, User Experience, Digital Experience Monitoring

Popular Blogs

Login VSI Blog - Ongoing Effects CPU Flaws

The Ongoing Effects of Intel CPU Flaws

The Ongoing Effects of Intel CPU Flaws Over the last year, we’ve seen many Intel CPU hardware flaws come to light and when news first broke about Meltdown & Spectre there was a lot of panic: "should we patch?", "What’s the performance impact?", "Can we still rely on this hardware?" Continue Reading
Login VSI Blog - Updating to Windows 10 1903? Make Sure to Test!

Updating to Windows 10 1903? Make Sure to Test!

Updating to Windows 10 1903? Make Sure to Test! It’s that time of the year again. Microsoft have released their spring update and the first IT-Pro’s are getting ready to move their VDI environment over. Continue Reading
Login AT Express offers Application Compatibility Testing for up to 50 applications for FREE

[Press Release] Login VSI introduces free license for award winning solution, Login AT

Login AT Express offers Application Compatibility Testing for up to 50 applications for FREE Atlanta, USA, May 22, 2019: Login VSI, the industry standard for VDI and SBC performance testing, announced today the availability of a new, free version of Login AT for Bulk Application Compatibility Testing. Continue Reading
Login VSI Blog - LVTE 2109 - Technology Advocates & Experts

Login VSI Technology Advocates and Experts 2019

About a year ago Login VSI, the industry standard in VDI performance testing, announced a new program Recognizing those individuals that have built and displayed extensive knowledge of the Login VSI software solutions, and visibly contribute to the End-User Computing (EUC) Community. Continue Reading
Introducing Login PI 3.4

Introducing Version 3.4 of Login PI

What’s New & Different - Introducing Version 3.4 of Login PI We've updated Login PI, the benchmark in unplanned-change and gradual-deterioration detection for VDI. New features include improving the way information is collected & distributed, the way customized workloads are created & the way actual tests are executed. Continue Reading
Login VSI Blog - What's New in Login PI 3.5

What's New in Login PI 3.5?

What's New in Login PI 3.5? Netscaler, SLA Reporting, Event Logging features and so much more! At the end of June, we released a new version of Login PI 3 bursting with new features and enhancements. There are so many that I could write pages of blog about it, but let’s just keep it simple and focus on some of the big items. Continue Reading
Cookie Settings