login vsi company logo login vsi company logo 250x40
  • Home
  • Blog
  • VDI Tales from the Crypt - the Terrible, Horrible, No Good, Very Bad Downtime Day

VDI Tales from the Crypt - the Terrible, Horrible, No Good, Very Bad Downtime Day

VDI Tales from the Crypt - the Terrible, Horrible, No Good, Very Bad Downtime Day

In talking with Login VSI customers daily, I often probe to understand what issues the organization is having with its virtualized desktop environment. I offer Login VSI and Login PI as solutions, because end user experience, end user performance and scalability are often central to customers' concerns. I ask, “have you ever had downtime or end user complaints due to performance lapses?” The responses vary depending on the mood of the engineer or IT decision maker, but most people cringe and then enthusiastically vent about that “very bad day.

VDI environments are the cherished babies of the IT departments who are tasked with managing and nurturing these complex, dynamic creatures. Checking your helpdesk ticket folder after a major upgrade or change can give even the most Zen engineers anxiety on patch Tuesday.

911 Phone Calls

Regularly we receive 911 phone calls in the form of quote requests from an enterprise who either made a major change to their gold image or recently deployed a Centralized Desktop Environment and chaos ensued. Ironically enough, the majority of these 911 phone calls come from hospitals. One story in particular sticks out and gives me goose bumps upon recollecting. A major hospital in the country was in the process of upgrading their EMR software to the latest version.

A few members of the hospital’s IT staff were apprehensive about deploying the upgrade due to concerns about additional resource requirements for their particular environment. The EMR software provider convinced the staff that if they made a few simple changes that It would not carry a big impact. The IT staff made the changes recommended by the vendor, but by 10:00 AM the day of deployment they realized they had a problem and had drastically underestimated the additional hardware required. The performance became so bad that by peak hours login times skyrocketed to almost 30 minutes and they had to medevac (use a helicopter to transport) IC patients to a different hospital. This demonstrates the surprises that can surface when general guidance doesn’t apply to a customized production deployment.

Hopefully none of you have a story as grim (and pricey) as this one! We all deserve to vent from time to time. In the spirit of Halloween we invite you all to share your VDI horror story on Twitter with the hashtag #VDIGoosebumps!

Whether you use our products today or not, please think about load-testing your centralized desktop environment before you deploy. Login VSI can help you stress test environments and deploy changes with confidence ensuring happy users.

Because… at the end of the day happy users = happy IT :-) and at Login VSI we always prefer the treat over the trick!

Happy Halloween from Login VSI!

About the author

Tyler Reynolds is an account manager at Login VSI who handles the healthcare and government vertical. Much to his mother’s dismay he spends his weekends high-lining (see picture) and climbing. Tyler studied Entrepreneurship and Philosophy at Elon University and is involved in the TEDxMileHigh community where he lives in Denver, CO.


Tags: Login VSI, Login PI, Healthcare

Popular Blogs

login-vsi-vdi-performance-summit

The VDI Performance Summit - Virtual Conference and Expo

Visit the VDI Performance Summit to gain knowledge and experience about performance and tuning VDI, improving End-User Experience and IT service. Join us at the ONLY virtual event 100% dedicated to VDI performance and tuning | May 2, 2019 This 1-day event offers key-notes presented by the best VDI performance experts in the world, technical and business oriented breakout sessions, the possibility to chat with experts directly to discuss your own situation, and a virtual exhibit hall featuring… Continue Reading

Scalability testing Parallels Remote Application Server with Login VSI

Recently I went to VMworld in Barcelona where Login VSI had a booth on the expo... While I can’t remember exactly how many conversations I had - there had been so many that I lost my voice on day one. What was new this year is that quite a few people asked if our software is compatible with the solutions from Parallels specifically their Remote Application Server (RAS) (Datasheet). Continue Reading
Login VSI Blog Article - Microsoft Windows 10 Default FTA Associations - Teaser Image

Windows 10 Default File Type Associations and Login VSI

When Login VSI 4.1 was released, the majority of desktops were running Windows 7 and life was easy. We’d set the default filetype for an application and it would simply work. The default and industry standard workloads in Login VSI include launching and using Adobe Reader as part of the virtual user simulation. Because Login VSI doesn’t always know which version of Adobe Reader is installed, or where it’s installed, the workload relies on the file type association (FTA) for .pdf documents to be… Continue Reading
Login VSI - Press Release - IGEL - Login VSI Partner to Optimize End User Computing Experience Image

[Press Release] IGEL Partners with Login VSI to Optimize the End User Computing Experience

Login PI enables organizations to better protect the performance and availability of their IGEL OS-powered virtual desktop environments San Francisco, USA, Feb. 6, 2019: IGEL, a world leader in software-defined endpoint optimization and control solutions for the secure enterprise, today announced that it is partnering with Login VSI, provider of software solutions to test and actively monitor the performance and availability of virtual desktop environments, including VDI and… Continue Reading
Login VSI - Blog - Login PI Blog Teaser Image - Windows Virtual Desktop: How To Monitor User Experience With Login PI

Windows Virtual Desktop – How to Monitor User Experience?

Microsoft has just announced the public preview of their new Windows Virtual Desktop (WVD) offering at Microsoft Ignite on Tour in Amsterdam today. For those of you who’ve not followed the rumors or the private beta, here’s the outline... Continue Reading
Investigating Online Application Performance with Login PI

Investigating Online Application Performance with Login PI

As many companies do, we use a CRM system. Recently, I have been getting complaints about our cloud CRM system, Microsoft Dynamics, being slow. I tried to investigate this by shadowing one of our users to see what was wrong. As expected, everything was fast. 15 minutes later, the same user reported slowness again. How could I investigate this without bothering the users? Continue Reading
Cookie Settings