login vsi company logo login vsi company logo 250x40

 

Get the best possible VDI performance, density and availability with Login VSI
Our Solutions

Citrix StoreFront Connection Issue – Trusted Domains Only

Citrix StoreFront Connection Issue – Trusted Domains Only

At Login VSI Support, we sometimes see tickets where customers are having trouble connecting the Login VSI Launcher to Citrix StoreFront. My colleague Jeffrey Hsieh already wrote a helpful blog about the most common Citrix StoreFront errors and how to avoid them during a Login VSI test.

Often I notice Login VSI customers are experiencing the “getting authentication token for resources” error because of the “trusted domains” setting. In this blog I will describe why this error occurs and how to quickly resolve it.

citrix storefront connection issue trusted domains only error getting authentication token for resources

Error getting authentication token for resources

The error message in the screenshot above doesn’t contain any specific data on why authentication failed. If you are using Citrix StoreFront the first thing that I would check is the StoreFront webpage.

Does the webpage contain a domain list? If so, this is the most likely cause of the authentication issue.

citrix storefront connection issue trusted domains only receiver for web

Domain list on the Citrix Receiver for Web page

Trusted Domains Only

As of Citrix StoreFront 2.6, it is possible to add a domain list to the logon form. This saves you time because when you log in you don’t have to write down the domain in the user name field (like domain\username). But this also means that Login VSI connection strings that add the domain to the username field are no longer accepted.

citrix storefront connection issue trusted domains only studio configure trusted domains

You can configure trusted domains in the Citrix Studio

How to solve this issue

The solution is quite simple. In this case we only need to modify the connection string in the Command line field of the Login VSI Management Console:

Old

citrix storefront connection issue trusted domains only command line old

"{VSISHARE}\_VSI_Binaries\Connectors\SFConnect.exe" /url https:///Citrix/Store /user {domain}\{username} /password {password} /resource "My Desktop"

New

citrix storefront connection issue trusted domains only command line new

"{VSISHARE}\_VSI_Binaries\Connectors\SFConnect.exe" /url https:///Citrix/Store /user {username} /password {password} /domain {domain} /resource "My Desktop"

Please note the separate /domain parameter. After making this small change, the Login VSI Launcher is able to logon the sessions successfully to your Citrix test environment.

Tags: Login VSI, Citrix, XenApp, XenDesktop, Support

Popular Blogs

Login VSI Blog - Ongoing Effects CPU Flaws

The Ongoing Effects of Intel CPU Flaws

The Ongoing Effects of Intel CPU Flaws Over the last year, we’ve seen many Intel CPU hardware flaws come to light and when news first broke about Meltdown & Spectre there was a lot of panic: "should we patch?", "What’s the performance impact?", "Can we still rely on this hardware?" Continue Reading
Login VSI Blog - Teaser Image - A Practical Guide to VDI Change Management - Part 1

A Practical Guide to VDI Change Management

Part 1: IT Change Management in general The first in an 8-part series, this practical guide to VDI Change Management will guide you through the transformation of the IT department from a back-end function into a core competency for every modern organization. Continue Reading
Login VSI Blog - How-To Update, Protect Against RIDL, Fallout MDS Vulnerability

How-To: Update, Protect Against RIDL, Fallout MDS Vulnerability

RIDL & Fallout MDS vulnerabilities, impact on VDI performance & actions to take. FAQs we’re receiving & updates on performance tests executed to patch flaws Intel calls “Microarchitectural Data Sampling (M.D.S.)” aka: Rogue In-Flight Data Load (RIDL), Fallout, ZombieLoad & Store-to-Leak Forwarding. Continue Reading
Login VSI - Blog - Login PI Blog Teaser Image - Windows Virtual Desktop: How To Monitor User Experience With Login PI

Windows Virtual Desktop – How to Monitor User Experience?

Microsoft has just announced the public preview of their new Windows Virtual Desktop (WVD) offering at Microsoft Ignite on Tour in Amsterdam today. For those of you who’ve not followed the rumors or the private beta, here’s the outline... Continue Reading
Investigating Online Application Performance with Login PI

Investigating Online Application Performance with Login PI

As many companies do, we use a CRM system. Recently, I have been getting complaints about our cloud CRM system, Microsoft Dynamics, being slow. I tried to investigate this by shadowing one of our users to see what was wrong. Continue Reading
A Practical Guide To VDI Change Management, Part 3

A Practical Guide to VDI Change Management

Part 3: Change Accelerates with Windows 10 The third in an 8-part series, this practical guide to VDI Change Management gives you the low-down on the what, why and how of Windows 10 updates and changes Continue Reading
Cookie Settings

Learn how to simplify your change management process and improve user experience in our next webinar    Learn More