login vsi company logo login vsi company logo 250x40
header-01.jpg
  • Home
  • Blog
  • White Paper - Understanding and Mitigating VDI Downtime

White Paper - Understanding and Mitigating VDI Downtime

White Paper - Understanding and Mitigating VDI Downtime

Downtime in virtualized desktop and Server Based Computing (SBC) environments can be a beast to measure, let alone mitigate. I wanted to tackle this important topic because downtime—in its many forms—affects user productivity and user experience. End user experience— productivity, application response time, flexibility—with the virtualized desktop environment is critical to the success of the VDI project, but is also critical to the business. This is reason enough, but downtime can affect hard-to-measure parts of the business like reputation and opportunity.

The average cost of downtime is $5,000

In this paper we look at the dimensions of downtime and survey other research on the topic. I make a conservative statement that the average cost of downtime is $5,000. Trimming 20 minutes of downtime could save your organization $100,000 per year.

One key to preventing downtime is to stop relying on end users as monitors of the VDI environment. End users’ subjectivity becomes IT’s nightmare. Without actionable data on performance, IT is in reactive mode chasing trouble tickets.

vdi downtime three areas of impact productivity lost damage to reputation and opportunity

The cost of downtime can be measured by three areas of impact: Productivity lost, damage to reputation and opportunity.

Get a clear picture on VDI performance

white paper the real costs of vdi downtime and how to mitigate cover pageThe measurements taken by most monitoring tools don’t always paint a clear picture of the performance of a system. Most tools can report high CPU usage, but it’s not always clear what that means. High CPU usage on a session broker may be a non-issue, as most interactions with the broker last less than a second, it’s likely not a large bottleneck on performance.

High CPU on an SBC/Remote Desktop Services (RDS) computer might mean all users on the system are experience a degraded performance, but it might not be indicative of anything other than a highly efficient, well-sized system that is delivering a great user experience for all users on the server. Relying on performance counters to identify outages will likely result in a lot of false positives, where administrators are notified of high levels of consumption, but without any indication of whether users on the system are actually impacted.

Login VSI can help organizations optimize their VDI environments with realistic, real world workloads. When used as part of change management, Login VSI helps prevent downtime due to unexpected impact from updates and patches. Login PI used in the production environment notifies administration when there is a likelihood of unacceptable end user desktop performance. When used in combination, Login VSI and Login PI more than pay for themselves by preventing downtime.

Download the white paper

Get the white paper and learn more about the cost of downtime. Tell me what you think about $5000/minute. How much is downtime in your VDI environment costing your business?

Download Now

About the author

Adam Carter (@adambomb00) joined Login VSI in 2014 as a product manager working on new technologies. Adam lives in Seattle, where he enjoys listening to bands you’ve never heard of, roller derby, and coffee shops and happy hours where he can eavesdrop on Amazon and Microsoft employee conversations.


Tags: White Papers, Login VSI, Login PI, Monitoring, Load Testing

What our customers are saying

Paul Bray - Computacenter

"We needed a robust method of evaluating multiple different platforms in a systematic and consistent manner. We chose Login VSI as it is the best of breed and met all of our requirements. Login VSI helps us to address one key aim - How can we exploit new technologies to deliver the best Virtual Desktop user experience possible?"

Paul Bray, Chief Technologist – Workplace & Mobile at Computacenter


Michael Cooper - Citrix

"We use Login VSI as a level set. If we are looking at a system that we are putting on brand new hardware or that we are putting in the cloud, we may see those environments completely differently but the end result is: is the user going to have a good solid happy user experience? And what Login VSI provides us on all three platforms is fairly consistent apples-to-apples comparison: is the user happy?"

Michael Cooper, Director of Solutions Architecture and Global Alliances at Citrix Systems


Dan O'Farrell - Dell

"The primary goal of our VDI appliances is to simplify and to take the guesswork out of VDI, and the Login VSI tests help us to do that from a performance expectation capability. When we offer one of our appliances to our customers, we deliver benchmarks that are validated using multiple Login VSI workloads. When compared to a customer’s workload, these Login VSI-enabled benchmarks allow precise sizing estimations to be created."

Dan O'Farrell, Director, Product Marketing, Cloud & Client at Dell

Login VSI, Inc.

300 Tradecenter

Suite 3460
Woburn, MA 01801

Phone: +1 844 828 3693

Login VSI B.V.

De Entree 85
1101 BH Amsterdam
The Netherlands

Phone: +31 20 705 1200