login vsi company logo login vsi company logo 250x40
  • Home
  • Blog
  • Introducing the Login VSI Knowledge Base

Introducing the Login VSI Knowledge Base

Best Practices and Helpful Articles from our Services Team

Login VSI helps to achieve the best user experience in your Digital Workspace environments.  Our Support Services team has a similar mission: provide our customers with the best support experience.  With this dedication in mind, we have been hard at work to create an online Knowledge Base portal for our customers.  You now can access knowledge that was previously exclusive to only our engineering staff.

We have outlined many helpful articles ranging from ‘Known issues’ to ‘Utilization of external tooling to accommodate specific use cases’.  Below are a few examples of what you can do with the Knowledge Base.  We’ve also built in additional options for self service, to further enable our customers to receive the best value for their investment.

The Knowledge Base gives you access to:

  • Technical articles
  • Known issues and hotfixes
  • Access to tooling we use
  • Support and services case management

Accessing the Login VSI Knowledge Base

From our homepage, www.loginvsi.com click on "Support" from the navigation menu, and select "Knowledge Base".

 Knowledge Base SLA reporting

Once on the Knowledge Base, you will find topics broken down into our three product offerings.

Knowledge Base image2

Submitting Support Requests

From the Knowledge Base you can manage your support incidents and submit new requests.  In the past, this has was accomplished mainly via email.  With the Knowledge Base, we provide you with an interface to manage your support requests and your current service engagements with our engineers.

 Select "Submit a request" from the top of the navigation on the knowledge Base website.

Knowledge Base image3

Complete and submit the form. It always expedites the troubleshooting effort if you can upload your log files with the tickets so we can start troubleshooting immediately. The form includes instructions where you can find the log files for our products.

Knowledge Base Form image3a

Managing Your Incidents

To manage your support/services requests you'll need to sign up for an account.

Knowledge Base image4

If you’ve already created an account, you can “Sign In”

Knowledge Base image5

This will enable you to manage your support & service requests from the web portal.

Knowledge Base image6

If you currently have open activities with Login VSI, you can now manage your requests from this Knowledge Base.  If you select “My activities” from the user sub-menu you will see a list of all your requests.

Knowledge Base image7

If you are managing the Login VSI activities for your organization and copied on a request, you can also get an overview of the requests from your colleagues.

We hope you find the Login VSI Knowledge Base useful. Try it out, and let us know what you think in the comments below - we'd love to get your feedback!

About the author

Brian is a Senior Support Engineer at Login VSI, where he supports customers and partners globally with their technical issues while also providing consultation and product insight. He resides in Baltimore with his wife and 90lb pit, and enjoys playing/yelling at competitive video games, working on cars, reading up on the latest technologies, and listening to rap music.

Brian is Login VSI’s Support and Services Manager. He is responsible for ensuring operational excellence in supporting and implementing our solutions within customer environments. Having worked in IT consulting for the last 15 years he loves to share field engineering expertise, and customer services management experience with others. In his free time, you will find him blogging or producing vlogs for LinkedIn. His written content is syndicated on Citrixology.


Tags: How-to, Login VSI, Login PI, Best Practices

Popular Blogs

Windows Virtual Desktop - Update - December 2019

Windows Virtual Desktop Enhanced in the Latest Update

A lot has already been written about WVD in the last months. And while I had my initial concerns on this service many people are suggesting that they are willing to move to a platform like WVD in the next two years. Continue Reading
[Press Release] IGEL Expands Alliance with Login VSI; Integrates Login Enterprise into IGEL OS 11.03

[Press Release] IGEL Expands Alliance with Login VSI

Integrating Login Enterprise into IGEL OS 11.03 The combined solution enables IT organizations to leverage their IGEL infrastructure to continuously test the performance and availability of virtual and cloud workspaces. Continue Reading
Login VSI - Press Release - Login VSI Releases Login Enterprise 4.0

[Press Release] Login VSI Releases Login Enterprise 4.0

Login VSI Releases Login Enterprise 4.0 New Application Load Testing Functionality Maximizes End-User Experience Continue Reading
Login VSI and Ymor Form Partnership to Deliver Performance Improvement to Business-Critical Applications

[Press Release] Login VSI and Ymor Form Partnership to Deliver Performance Improvement to Business-Critical Applications

The partnership offers a total solution for enterprise organizations to monitor and test business-critical applications from end-to-end via VDI or in the Cloud. Ymor offers various monitoring solutions, used to test and monitor the performance of critical business chains from end-to-end. In VDI environments, Ymor can now offer the monitoring solutions of Login VSI. Continue Reading
How Using a Virtual User can Quantify the Performance of SAP and Citrix

How Using a Virtual User can Quantify the Performance of SAP and Citrix

When interacting with enterprise applications, the user experience is important. Users must be able to smoothly and efficiently interact with the application to be productive and achieve the goals of the enterprise. The applications are expected to be responsive, dependable, and consistent in their presentation. Continue Reading
Login VSI - Blog - 4 Things to Consider when Running Office 365 in the Cloud

4 Things to Consider when Running Office 365 in the Cloud

Recently a customer decided to move their entire VDI infrastructure into the cloud. The VDI environment was approximately 20,000 users. As you can imagine there are a lot of design decisions necessary to ensure the success of this migration. Continue Reading