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word excel ie crash

  • bentu
  • bentu's Avatar Topic Author
26 Jul 2012 23:27 #407

word/excel/ie crashed when running test on xenapp 6.5 with Windows server R2 Enterprise 64bit,
Any ideas? Is it a known bug?

Thanks and Best Regards

word:

Problem signature:
Problem Event Name: BEX
Application Name: WINWORD.EXE
Application Version: 12.0.6425.1000
Application Timestamp: 49d64d22
Fault Module Name: ntshrui.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b97e
Exception Offset: 00001755
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.18.10
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

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excel:

Problem signature:
Problem Event Name: BEX
Application Name: EXCEL.EXE
Application Version: 12.0.6425.1000
Application Timestamp: 49d64dd6
Fault Module Name: LINKINFO.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bda0c
Exception Offset: 00001ceb
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.18.10
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

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ie:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 8.0.7601.17514
Application Timestamp: 4ce79912
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba58
Exception Code: c0000005
Exception Offset: 00038da9
OS Version: 6.1.7601.2.1.0.18.10
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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More
29 Jul 2012 21:31 #410

Hello,

There is no known bug that makes applications crash. A few questions regarding the crashes:
1. Are you able to reproduce this issue?
2. Under how much load was your system at the time? How many VSI sessions were active for example.

Problem Event Name: BEX indicates these crashes are related caused by Data Execution Prevention (DEP)

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  • bentu
  • bentu's Avatar Topic Author
30 Jul 2012 01:08 #412

yes,I found this issue in every test,the load is heavy or medium,more than 10 sessions in
the first launcher are crashed,other launcher is less,about 5 sessions.(the total of sessions is 150)
But I think I've found the solution:

for word/excel crash:
1.Click Start, click Run, type sysdm.cpl, and then click OK.
2.On the Advanced tab, under Performance, click Settings.
3.On the Data Execution Prevention tab,
4.Make sure The option "Turn on DEP for all programs and services except those I select" is selected
Example: Add: c:\Program Files (x86)\Microsoft Office\Office12\excel.exe
Add all exe files for Outlook, word and excel.

for more information:
serverfault.com/questions/79690/word-200...r2-terminal-services

for ie 8 crash:
1. Click start and type gpedit.msc on search bar or on RUN command
2. Now navigate to
Computer Configuration -> Administrative Templates -> System -> Internet Communication Management, and then click Internet Communication settings
Locate Turn off Windows Customer Experience Improvement Program, double click or right click edit.
4. Click on Enable. Apply and Ok and close gpedit window.

for more information:
www.sevenforums.com/browsers-mail/21689-...tops-responding.html

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