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CTConnector Issues (Lots)

  • Sauer
  • Sauer's Avatar Topic Author
08 Nov 2012 19:34 #579 by Sauer
Hi. I'm looking to recreate a series of tests a consultant did for our company who has since left.

He left everything configured but I can't seem to get it to function correctly. We're running tests with XD and leveraging the 'custom command line with CSV' option.

The remote login to the server running the loginagent runs fine and IE launches perfectly and brings up our XD environment. The issue is that my understanding is that CTConnector should auto populate the user id fields, login and launch the VM through Citrix automatically. In my case it just hangs. If I enter the login info manually it then opens the Citrix Receiver but I still have to click the appropriate VM.

I think this should all happen automatically. Any ideas? Here's the agent output as well. This is where it just hangs and IE sits there waiting for login credentials. Any ideas?

Thanks!

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09 Nov 2012 09:34 #580 by d.geerlings
Hello,

When you manually open your Citrix webinterface, what security zone is displayed in the status bar of Internet Explorer? If you use IE9 you have to go to file > properties and look at the zone section.

Enable protected mode for that zone. You can enabled protected mode by going to Tools > Internet Options > Security. Select the zone and check the Enable Protected Mode checkbox.

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  • Sauer
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12 Nov 2012 15:03 #584 by Sauer
Thanks Dennis. That solved that particular issue and brought on another. The test is hanging roughly halfway through, From the logs, it looks like it has something to do with launching one of the MS products.

Here's output the logfile from the session being tested. It doesn't do anything beyond this point. Ideas?

2012-11-12 09:42:21;Y137545;USV09900011;VSI Sleep;9;START
2012-11-12 09:42:32;Y137545;USV09900011;VSI Sleep;9;FINISHED
2012-11-12 09:42:32;Y137545;USV09900011;START;WORD TO PREVENT ERROR;START
2012-11-12 09:42:36;Y137545;USV09900011;START;WORD TO PREVENT ERROR;FINISH
2012-11-12 09:42:37;Y137545;USV09900011;START;Waiting for process winword.exe;START
2012-11-12 09:42:40;Y137545;USV09900011;START;Waiting for process winword.exe;FINISH
2012-11-12 09:42:40;Y137545;USV09900011;EXIT;WORD TO PREVENT ERROR;START
2012-11-12 09:42:48;Y137545;USV09900011;EXIT;WORD TO PREVENT ERROR;FINISH
2012-11-12 09:42:48;Y137545;USV09900011;Workload;MediumLoop1 of 999;START
2012-11-12 09:42:48;Y137545;USV09900011;ProTimer;Disabled;Skipping
2012-11-12 09:42:48;Y137545;USV09900011;Office version: ;14; Configured
2012-11-12 09:42:48;Y137545;USV09900011;FileRefresh ;doc;START
2012-11-12 09:42:48;Y137545;USV09900011;FileRefresh ;doc;Finish
2012-11-12 09:42:48;Y137545;USV09900011;FileRefresh ;ppt;START
2012-11-12 09:42:48;Y137545;USV09900011;FileRefresh ;ppt;Finish
2012-11-12 09:42:48;Y137545;USV09900011;FileRefresh ;pst;START
2012-11-12 09:42:48;Y137545;USV09900011;FileRefresh ;pst;Finish
2012-11-12 09:42:48;Y137545;USV09900011;FileRefresh ;mm;START
2012-11-12 09:42:48;Y137545;USV09900011;FileRefresh ;mm;Finish
2012-11-12 09:42:49;Y137545;USV09900011;Custom;1;START
2012-11-12 09:42:49;Y137545;USV09900011;Custom;1;No action specified
2012-11-12 09:42:49;Y137545;USV09900011;Custom;1;Finished
2012-11-12 09:42:50;Y137545;USV09900011;CheckEnabled;MSOutlook;Disabled
2012-11-12 09:42:50;Y137545;USV09900011;Application_Start;MSOutlook;DISABLED -> SKIPPING
2012-11-12 09:42:50;Y137545;USV09900011;VSI_Timer;Measure False;START
2012-11-12 09:42:50;Y137545;USV09900011;VSI Timer Calibration;Drift Factor was 1;START
2012-11-12 09:42:53;Y137545;USV09900011;VSI Timer Calibration;New Drift Factor is 1;Finished
2012-11-12 09:42:53;Y137545;USV09900011;FileRefresh;Refresh Word Timer Doc;START
2012-11-12 09:42:53;Y137545;USV09900011;FileRefresh ;doc;START
2012-11-12 09:42:53;Y137545;USV09900011;FileRefresh ;doc;Finish
2012-11-12 09:42:53;Y137545;USV09900011;FileRefresh ;ppt;START
2012-11-12 09:42:53;Y137545;USV09900011;FileRefresh ;ppt;Finish
2012-11-12 09:42:53;Y137545;USV09900011;FileRefresh ;pst;START
2012-11-12 09:42:53;Y137545;USV09900011;FileRefresh ;pst;Finish
2012-11-12 09:42:53;Y137545;USV09900011;FileRefresh;Refresh Word Timer Doc;FINISH
2012-11-12 09:43:03;Y137545;USV09900011;File Open ;TimerDoc;START
2012-11-12 09:43:09;Y137545;USV09900011;File Open ;TimerDoc;FINISH1
2012-11-12 09:43:11;Y137545;USV09900011;Timer;Starting Timed actions --;Start
2012-11-12 09:43:21;Y137545;USV09900011;FileRefresh ;ppt;START
2012-11-12 09:43:21;Y137545;USV09900011;FileRefresh ;ppt;Finish
2012-11-12 09:43:21;Y137545;USV09900011;File Zip ;TimerDoc;Start
2012-11-12 09:43:22;Y137545;USV09900011;File Zip ;TimerDoc;Finish
2012-11-12 09:43:23;Y137545;USV09900011;VSI_Timer;MeasureFalse;Finished
2012-11-12 09:43:24;Y137545;USV09900011;Custom;2;START
2012-11-12 09:43:24;Y137545;USV09900011;Custom;2;No action specified
2012-11-12 09:43:24;Y137545;USV09900011;Custom;2;Finished
2012-11-12 09:43:24;Y137545;USV09900011;CheckEnabled;IE1;Enabled
2012-11-12 09:43:25;Y137545;USV09900011;IE;New-;START
2012-11-12 09:43:25;Y137545;USV09900011;IE;64 bit mode detected - No flash support starting 32 bit;START
2012-11-12 09:43:32;Y137545;USV09900011;IE;64 bit mode detected - Trying to attach to window BBC;Waiting
2012-11-12 09:43:32;Y137545;USV09900011;IE;New;Finisched
2012-11-12 09:43:32;Y137545;USV09900011;CheckEnabled;IE1;Enabled
2012-11-12 09:43:33;Y137545;USV09900011;Application_Maximize;IE1;START
2012-11-12 09:43:33;Y137545;USV09900011;VSI Scroll;5;START
2012-11-12 09:43:39;Y137545;USV09900011;VSI Scroll;5;Finish
2012-11-12 09:43:39;Y137545;USV09900011;CheckEnabled;IE1;Enabled
2012-11-12 09:43:40;Y137545;USV09900011;Application_Minimize;IE1;START
2012-11-12 09:43:40;Y137545;USV09900011;CheckEnabled;MSOUTLOOK;Disabled
2012-11-12 09:43:41;Y137545;USV09900011;Custom;3;START
2012-11-12 09:43:41;Y137545;USV09900011;Custom;3;No action specified
2012-11-12 09:43:41;Y137545;USV09900011;Custom;3;Finished
2012-11-12 09:43:41;Y137545;USV09900011;VSI_Timer;Measure True;START
2012-11-12 09:43:41;Y137545;USV09900011;VSI Timer Calibration;Drift Factor was 1;START
2012-11-12 09:43:44;Y137545;USV09900011;VSI Timer Calibration;New Drift Factor is 1;Finished
2012-11-12 09:43:45;Y137545;USV09900011;FileRefresh;Refresh Word Timer Doc;START
2012-11-12 09:43:45;Y137545;USV09900011;FileRefresh ;doc;START
2012-11-12 09:43:45;Y137545;USV09900011;FileRefresh ;doc;Finish
2012-11-12 09:43:45;Y137545;USV09900011;FileRefresh ;ppt;START
2012-11-12 09:43:45;Y137545;USV09900011;FileRefresh ;ppt;Finish
2012-11-12 09:43:45;Y137545;USV09900011;FileRefresh ;pst;START
2012-11-12 09:43:45;Y137545;USV09900011;FileRefresh ;pst;Finish
2012-11-12 09:43:45;Y137545;USV09900011;FileRefresh;Refresh Word Timer Doc;FINISH
2012-11-12 09:43:55;Y137545;USV09900011;File Open ;TimerDoc;START
2012-11-12 09:44:01;Y137545;USV09900011;File Open ;TimerDoc;FINISH1
2012-11-12 09:44:03;Y137545;USV09900011;Timer;Starting Timed actions --;Start
2012-11-12 09:44:13;Y137545;USV09900011;FileRefresh ;ppt;START
2012-11-12 09:44:13;Y137545;USV09900011;FileRefresh ;ppt;Finish
2012-11-12 09:44:13;Y137545;USV09900011;File Zip ;TimerDoc;Start
2012-11-12 09:44:14;Y137545;USV09900011;File Zip ;TimerDoc;Finish
2012-11-12 09:44:15;Y137545;USV09900011;VSI_Timer;MeasureTrue;Finished
2012-11-12 09:44:15;Y137545;USV09900011;CheckEnabled;IE2;Enabled
2012-11-12 09:44:16;Y137545;USV09900011;IE;New-;START
2012-11-12 09:44:16;Y137545;USV09900011;IE;64 bit mode detected - No flash support starting 32 bit;START
2012-11-12 09:44:23;Y137545;USV09900011;IE;64 bit mode detected - Trying to attach to window Lonely;Waiting
2012-11-12 09:44:23;Y137545;USV09900011;IE;New;Finisched
2012-11-12 09:44:23;Y137545;USV09900011;CheckEnabled;IE2;Enabled
2012-11-12 09:44:24;Y137545;USV09900011;Application_Maximize;IE2;START
2012-11-12 09:44:24;Y137545;USV09900011;VSI Scroll;5;START
2012-11-12 09:44:30;Y137545;USV09900011;VSI Scroll;5;Finish
2012-11-12 09:44:30;Y137545;USV09900011;CheckEnabled;;Enabled
2012-11-12 09:44:31;Y137545;USV09900011;IE;GOTO-;START
2012-11-12 09:44:31;Y137545;USV09900011;IE;GOTO;Finisched
2012-11-12 09:44:31;Y137545;USV09900011;VSI Scroll;5;START
2012-11-12 09:44:36;Y137545;USV09900011;VSI Scroll;5;Finish
2012-11-12 09:44:37;Y137545;USV09900011;Application_Focus;IE2;START
2012-11-12 09:44:37;Y137545;USV09900011;CheckEnabled;IE2;Enabled
2012-11-12 09:44:40;Y137545;USV09900011;Application_Focus;IE2;Done:0x00000000000504A8
2012-11-12 09:44:40;Y137545;USV09900011;CheckEnabled;IE2;Enabled
2012-11-12 09:44:41;Y137545;USV09900011;IE;GOTO-G:\Websites\KA\index.html;START
2012-11-12 09:44:41;Y137545;USV09900011;IE;GOTO;Finisched
2012-11-12 09:44:41;Y137545;USV09900011;VSI Sleep;12;START
2012-11-12 09:44:54;Y137545;USV09900011;VSI Sleep;12;FINISHED
2012-11-12 09:44:54;Y137545;USV09900011;VSI Sleep;11;START
2012-11-12 09:45:06;Y137545;USV09900011;VSI Sleep;11;FINISHED
2012-11-12 09:45:06;Y137545;USV09900011;CheckEnabled;;Enabled
2012-11-12 09:45:07;Y137545;USV09900011;IE;Quit-;START
2012-11-12 09:45:07;Y137545;USV09900011;IE;Quit;Finisched
2012-11-12 09:45:08;Y137545;USV09900011;Custom;4;START
2012-11-12 09:45:08;Y137545;USV09900011;Custom;4;No action specified
2012-11-12 09:45:08;Y137545;USV09900011;Custom;4;Finished
2012-11-12 09:45:08;Y137545;USV09900011;VSI_Timer;Measure True;START
2012-11-12 09:45:08;Y137545;USV09900011;VSI Timer Calibration;Drift Factor was 1;START
2012-11-12 09:45:11;Y137545;USV09900011;VSI Timer Calibration;New Drift Factor is 1;Finished
2012-11-12 09:45:12;Y137545;USV09900011;FileRefresh;Refresh Word Timer Doc;START
2012-11-12 09:45:12;Y137545;USV09900011;FileRefresh ;doc;START
2012-11-12 09:45:12;Y137545;USV09900011;FileRefresh ;doc;Finish
2012-11-12 09:45:12;Y137545;USV09900011;FileRefresh ;ppt;START
2012-11-12 09:45:12;Y137545;USV09900011;FileRefresh ;ppt;Finish
2012-11-12 09:45:12;Y137545;USV09900011;FileRefresh ;pst;START
2012-11-12 09:45:12;Y137545;USV09900011;FileRefresh ;pst;Finish
2012-11-12 09:45:12;Y137545;USV09900011;FileRefresh;Refresh Word Timer Doc;FINISH
2012-11-12 09:45:22;Y137545;USV09900011;File Open ;TimerDoc;START
2012-11-12 09:45:28;Y137545;USV09900011;File Open ;TimerDoc;FINISH1
2012-11-12 09:45:30;Y137545;USV09900011;Timer;Starting Timed actions --;Start
2012-11-12 09:45:41;Y137545;USV09900011;FileRefresh ;ppt;START
2012-11-12 09:45:41;Y137545;USV09900011;FileRefresh ;ppt;Finish
2012-11-12 09:45:41;Y137545;USV09900011;File Zip ;TimerDoc;Start
2012-11-12 09:45:42;Y137545;USV09900011;File Zip ;TimerDoc;Finish
2012-11-12 09:45:43;Y137545;USV09900011;VSI_Timer;MeasureTrue;Finished
2012-11-12 09:45:44;Y137545;USV09900011;CheckEnabled;MS Word;Enabled
2012-11-12 09:45:44;Y137545;USV09900011;Application_Start;MS Word;START
2012-11-12 09:45:44;Y137545;USV09900011;Application_Start;MS Word;FINISHED1
2012-11-12 09:45:47;Y137545;USV09900011;Application_Focus;MS Word;START
2012-11-12 09:45:47;Y137545;USV09900011;CheckEnabled;MS Word;Enabled
2012-11-12 09:45:49;Y137545;USV09900011;Application_Focus;MS Word;Done:0x0000000000090536
2012-11-12 09:45:49;Y137545;USV09900011;Word;Read(3 x PGDN);START
2012-11-12 09:45:50;Y137545;USV09900011;Application_Focus;Word;START
2012-11-12 09:45:50;Y137545;USV09900011;CheckEnabled;Word;Enabled
2012-11-12 09:45:53;Y137545;USV09900011;Application_Focus;Word;Done:0x0000000000090536
2012-11-12 09:46:13;Y137545;USV09900011;Word;Read(3 x PGDN);Finished
2012-11-12 09:46:14;Y137545;USV09900011;Application_Focus;Word - UserRead;START
2012-11-12 09:46:14;Y137545;USV09900011;CheckEnabled;Word - UserRead;Enabled
2012-11-12 09:46:17;Y137545;USV09900011;Application_Focus;Word - UserRead;Done:0x0000000000090536
2012-11-12 09:46:17;Y137545;USV09900011;Word_Type;Type 300 characters;START
2012-11-12 09:47:09;Y137545;USV09900011;Word_Type;Type 300 characters;Finish
2012-11-12 09:47:10;Y137545;USV09900011;CheckEnabled;FreeMind;Enabled
2012-11-12 09:47:10;Y137545;USV09900011;Application_Start;FreeMind;START
2012-11-12 09:47:10;Y137545;USV09900011;Application_Start;FreeMind;FINISHED1
2012-11-12 09:47:13;Y137545;USV09900011;Application_Focus;FreeMind;START
2012-11-12 09:47:13;Y137545;USV09900011;CheckEnabled;FreeMind;Enabled
2012-11-12 09:47:16;Y137545;USV09900011;Application_Focus;FreeMind;Done:0x000000000008052E
2012-11-12 09:47:16;Y137545;USV09900011;CheckEnabled;Freemind;Enabled
2012-11-12 09:47:17;Y137545;USV09900011;Application_Maximize;Freemind;START
2012-11-12 09:47:17;Y137545;USV09900011;Weigthed Sleep ;269;43
2012-11-12 09:47:17;Y137545;USV09900011;Weigthed Sleep ;269;43
2012-11-12 09:47:17;Y137545;USV09900011;VSI Sleep;43;START
2012-11-12 09:48:01;Y137545;USV09900011;VSI Sleep;43;FINISHED
2012-11-12 09:48:01;Y137545;USV09900011;VSI Sleep;43;START
2012-11-12 09:48:45;Y137545;USV09900011;VSI Sleep;43;FINISHED
2012-11-12 09:48:45;Y137545;USV09900011;CheckEnabled;Freemind;Enabled
2012-11-12 09:48:45;Y137545;USV09900011;Freemind Read ;Read;Start
2012-11-12 09:48:45;Y137545;USV09900011;FreeMind;Read(MindMap.mm);START
2012-11-12 09:48:46;Y137545;USV09900011;Application_Focus;FreeMind;START
2012-11-12 09:48:46;Y137545;USV09900011;CheckEnabled;FreeMind;Enabled
2012-11-12 09:48:49;Y137545;USV09900011;Application_Focus;FreeMind;Done:0x000000000008052E
2012-11-12 09:48:49;Y137545;USV09900011;CheckEnabled;FreeMind;Enabled
2012-11-12 09:48:50;Y137545;USV09900011;Application_Maximize;FreeMind;START
2012-11-12 09:48:50;Y137545;USV09900011;VSI Sleep;1;START
2012-11-12 09:48:52;Y137545;USV09900011;VSI Sleep;1;FINISHED
2012-11-12 09:48:55;Y137545;USV09900011;VSI Sleep;3;START
2012-11-12 09:48:59;Y137545;USV09900011;VSI Sleep;3;FINISHED
2012-11-12 09:48:59;Y137545;USV09900011;VSI Sleep;1;START
2012-11-12 09:49:01;Y137545;USV09900011;VSI Sleep;1;FINISHED
2012-11-12 09:49:04;Y137545;USV09900011;VSI Sleep;3;START
2012-11-12 09:49:08;Y137545;USV09900011;VSI Sleep;3;FINISHED
2012-11-12 09:49:08;Y137545;USV09900011;VSI Sleep;1;START
2012-11-12 09:49:10;Y137545;USV09900011;VSI Sleep;1;FINISHED
2012-11-12 09:49:13;Y137545;USV09900011;VSI Sleep;3;START
2012-11-12 09:49:17;Y137545;USV09900011;VSI Sleep;3;FINISHED
2012-11-12 09:49:17;Y137545;USV09900011;VSI Sleep;1;START
2012-11-12 09:49:19;Y137545;USV09900011;VSI Sleep;1;FINISHED
2012-11-12 09:49:22;Y137545;USV09900011;VSI Sleep;3;START
2012-11-12 09:49:26;Y137545;USV09900011;VSI Sleep;3;FINISHED
2012-11-12 09:49:26;Y137545;USV09900011;Freemind Read ;Read;FINISH
2012-11-12 09:49:26;Y137545;USV09900011;CheckEnabled;Bullzip;Enabled
2012-11-12 09:49:26;Y137545;USV09900011;Bullzip;Print;START
2012-11-12 09:49:27;Y137545;USV09900011;Application_Focus;MS - Word;START
2012-11-12 09:49:27;Y137545;USV09900011;CheckEnabled;MS - Word;Enabled
2012-11-12 09:49:28;Y137545;USV09900011;AppFocus;Window is activated with return code: 0x0000000000090536;START
2012-11-12 09:49:30;Y137545;USV09900011;Application_Focus;MS - Word;Done:0x0000000000090536
2012-11-12 09:49:30;Y137545;USV09900011;Office;USING OFFICE14;START

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12 Nov 2012 15:14 #585 by o.bouhaj
Hi Sauer,

Is there a printer redirection enabled on one of the Launchers?
Please _disable_ all printers; Printing is a known issue; please set the bullzip printer as default (at the target) or delete the (redirected) printers on the launchers, I suggest to deploy both.

"2012-11-12 09:49:26;Y137545;USV09900011;Bullzip;Print;START"
Seems like BullZip is _not_ FINISHED, meaning; that it did not print a PDF file.

Often the Launcher(s) gets a save as .xps file window popup.

Regards,

Omar

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  • Sauer
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12 Nov 2012 15:18 #586 by Sauer
And if it helps, there are currently 3 programs open by the test on the target machine:

TimerDocument.doc
UserRead.doc

Both of those are running in compatibility mode

The third is:
MindMap.mm

The test is simply hung about halfway through.

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  • Sauer
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12 Nov 2012 15:39 #587 by Sauer
Ok, the printer redirect solved the first hang, I get past that now but then it hangs at a step where it creates a doc called UserRead.pdf

It looks like login.vsi is supposed to save the file automatically on the desktop but the save never happens. I then save it manually and teh program is just frozen at that stage of the test.

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  • Sauer
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12 Nov 2012 15:59 #588 by Sauer
Stuck here:

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  • Sauer
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12 Nov 2012 19:47 #589 by Sauer
2012-11-12 14:37:36;Y137545;USV09900011;Office;USING OFFICE14;START
2012-11-12 14:38:35;Y137545;USV09900011;Bullzip;Print;FINISH
2012-11-12 14:38:35;Y137545;USV09900011;CheckEnabled;Bullzip;Enabled
2012-11-12 14:38:35;Y137545;USV09900011;Adobe Reader;Read(Adobe-2 x PGDN);START
2012-11-12 14:38:36;Y137545;USV09900011;Application_Focus;Adobe Reader;START
2012-11-12 14:38:36;Y137545;USV09900011;CheckEnabled;Adobe Reader;Enabled
2012-11-12 14:40:36;Y137545;USV09900011;Appfocus;[Adobe] does not exist waited for: 120sec.;Failed
2012-11-12 14:40:36;Y137545;USV09900011;RESET;Critical error scripts stopped;Appfocus [Adobe] does not exist waited for: 120sec.

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14 Nov 2012 15:42 - 14 Nov 2012 15:46 #592 by o.bouhaj
All,

This issue is caused by; the launcher redirecting the BullZip printer to the target(s) machine. In this case BullZip was installed at both sides.
To solve this configure a vendor policy (citrix) to disable printer redirection or delete all the printers from the launcher.

Regards,

Omar

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