login vsi company logo login vsi company logo 250x40
header-04.jpg

normal All target stuck at saving word files

  • gbreit
  • gbreit's Avatar Topic Author
05 Feb 2013 09:01 - 05 Feb 2013 09:08 #747 by gbreit
gbreit created the topic: All target stuck at saving word files
VSI Version:3.7
Test system: VDI-in-a-box
Operating system version target: Win7 x86
Operating system version launcher(s):Win2008 R2
Office version target: 2007

All target stuck at opening xps files. Please refer following screen dump.



At the bottom, word displays "word is preparing to background to print the document:"

Here is the launcher configuration.

[Launcher]
Servername=
Username=Login_VSI
Password=
Domain=
CommandPassword=
ConnectionType=Custom
ConnectionNumber=User
CCL=javaws 9.115.253.235/dt/kavizaclient.jnlp?"user...eight=768&width=1024
CSV=
Launchmode=Sequential
PreTestScript=
PostTestScript=
ParallelDelay=10
ParallelTimeframe=120
InitialStartNumber=1
NumberOfSessions=3
SequentialInterval=10
Fancy_number=1
Autologoff=0
LogoffTimeOut=351
CreateProfile=0
UseLocalLauncher=1

The launch agent already exited. Here is the log.

2013-02-05 08:35:07 : ===================================================
2013-02-05 08:35:07 : \ \ / / ___|_ _|
2013-02-05 08:35:07 : \ \ / /\___ \| |
2013-02-05 08:35:07 : \ V / ___) | |
2013-02-05 08:35:07 : \_/ |____/___|
2013-02-05 08:35:07 : ===================================================
2013-02-05 08:35:07 : VSI Launcher
2013-02-05 08:35:07 : VSI Share: \\W2k8Domain\Share
2013-02-05 08:35:07 : Licensed to:
2013-02-05 08:35:07 : License type: Express
2013-02-05 08:35:07 : Expiry date: 2013/02/25
2013-02-05 08:35:07 : ===================================================
2013-02-05 08:35:07 : Launcher stand-by: Waiting to prepare test.
2013-02-05 08:35:29 : ===================================================
2013-02-05 08:35:29 : There are no active tests according to share
2013-02-05 08:35:29 : Waiting for test to start
2013-02-05 08:35:39 : ===================================================
2013-02-05 08:35:39 : Active test: test3
2013-02-05 08:35:39 : Launcher Hostname: LAUNCH
2013-02-05 08:35:39 : Launcher ID: 1 (out of 1)
2013-02-05 08:35:39 : VSI Share: \\W2k8Domain\Share
2013-02-05 08:35:39 : Current launchmode: Sequential (Forced by license type)
2013-02-05 08:35:39 : Launcher capacity: 5 (60% Used)
2013-02-05 08:35:39 : This launcher start: 1
2013-02-05 08:35:39 : This launcher stop: 3
2013-02-05 08:35:39 : ActiveSession monitor: launch
2013-02-05 08:35:39 : ===================================================
2013-02-05 08:35:39 : Starting Active Session Monitor
2013-02-05 08:35:39 : ===================================================
2013-02-05 08:35:39 : Starting 3 sessions in 0.5 minutes (Interval: 10s)
2013-02-05 08:35:39 : Run CCL:
2013-02-05 08:35:39 : Session Monitor started
2013-02-05 08:35:39 : Session Monitor share: \\W2k8Domain\Share
2013-02-05 08:35:40 : Session Monitor is monitoring: test3
2013-02-05 08:35:40 : Update interval: 0.5s.
2013-02-05 08:35:49 : Run CCL:
2013-02-05 08:35:59 : Run CCL:
2013-02-05 08:35:59 : Remove Activetest file in 351s
2013-02-05 08:35:59 : Remove ActiveTestfile from VSI Share in 351 seconds
2013-02-05 08:36:09 : End of script, clean shutdown
2013-02-05 08:41:50 : Removed ActiveTest file from share
2013-02-05 08:41:50 : Session Monitor finished -> will exit now

It seems that agent will exit after 351s(logofftimeout) whatever the test finishes. Is it normal?
Attachments:

Please Log in to join the conversation.

More
05 Feb 2013 09:05 #748 by d.geerlings
d.geerlings replied the topic: All target stuck at opening xps files
Hello,

This is caused by printer redirection. Either disable printer redirection in your solution OR remove every printer from the launcher machine. If there are no printers, no printer can be redirected.

Please Log in to join the conversation.

More
05 Feb 2013 09:05 #749 by d.geerlings
d.geerlings replied the topic: All target stuck at opening xps files
I forgot to add, yes the launcher agent exiting is normal, expected behavior.

Please Log in to join the conversation.

  • gbreit
  • gbreit's Avatar Topic Author
05 Feb 2013 09:28 #750 by gbreit
gbreit replied the topic: All target stuck at saving word files
Thanks, Dennis. I removed all printers on launcher machine then it worked. Could you explain what's the printer rdirection and how to disable printer redirection?

Please Log in to join the conversation.

More
05 Feb 2013 09:42 - 05 Feb 2013 09:44 #752 by o.bouhaj
o.bouhaj replied the topic: All target stuck at saving word files
Hi GB,

"Terminal Services/(Virtual) Machines provides printer redirection, which routes printing jobs from a server/(v)machine to a printer that is attached to a client computer or to a shared printer that is available to the client computer. When a user establishes a remote session with a terminal server/(v)machine, the redirected printer will be available to applications running in the remote session."

One has several ways to disable printer redirection;
1- Disable printer redirection by GPO; Link
2- Disable printer redirection by Citrix GPO; Link1 , Link2
3- Disable the Launchers Printer Spooling; Link
4- Like Dennis mentioned, delete the printers at you're Launchers. If you do this then there is nothing to be redirected

Let me know if this works out for you.

Regards,

Omar

Please Log in to join the conversation.

What our customers are saying

Andrew Mills - Nutanix

“Predictability is a key piece to VDI. It’s one of reasons that VDI has scared people away, but Login VSI solves that. If you’re going to do it, do it right. Login VSI really gives that rubber stamp on doing it right.”

Andrew Mills, VDI Alliances Manager at Nutanix


Manoj Doshi - Aetna

"Login VSI gives you a true picture of performance in your environment, whether you’ve built it right or need to make changes. When you don’t have room for mistakes, Login VSI provides you with the confidence and assurance that the environment is going to work."

Manoj Doshi, Director - Client Technology Innovation at Aetna


Johnny Blizzard - Health Insurance Organization

"We now have indisputable empirical proof supporting our claims. With Login VSI, we can run our own applications against various hardware platforms before we move to production! Application owners can see how their code impacts their users on our systems and we can present our findings to management for funding increases. We can also advocate for the users when supporting their claims of poor performance, all because of Login VSI."

Johnny Blizzard, Sr. IT Systems Engineer at a Health Insurance Organization

Login VSI, Inc.

300 Tradecenter

Suite 3460
Woburn, MA 01801

Phone: +1 844 828 3693

Login VSI B.V.

De Entree 85
1101 BH Amsterdam
The Netherlands

Phone: +31 20 705 1200