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normal Office Software Protection Service : Tips?

  • frankvandebergh
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03 May 2013 09:49 #951 by frankvandebergh
frankvandebergh created the topic: Office Software Protection Service : Tips?
When we execute a Login VSI test, a lot of cpu resources are going to osppsvc.exe which handles the licensing for the office suite. When reaching VSIMAX this service is almost constantly taking 10 to 15 percent of our cpu resources, so it has quite an impact on the performance.
We cannot disable this service as it would stop office 2010 from functioning but is anyone experiencing the same and maybe performing some tuning or other settings to control this behavior ?

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03 May 2013 22:05 #952 by o.bouhaj
o.bouhaj replied the topic: Office Software Protection Service : Tips?
Hi Frank,

We have customers experienced/experiencing the same behavior. Here are some recommendations:

"We discovered that office 2010 wasn’t installed in terminal service mode. After the adjustment we were able to use office 2010."

Other solutions that has helped customers before is:

Link 1

The Office Software Protection Platform service is generally started on demand when a user has started Office, however, there are license types which can start the service otherwise (such as those using a Key Management Server). As for stopping the service, there are several reasons we do not automatically shut down the service by default. These reasons are based on Office's cross OS version compatibility, communications from our users about their Office usage profile, preferences, resource usage profile, and differing ways in utilizing the service between Office and Windows.

That said, while we do not default our service to timing out after inactivity, if this is something your organization values, you have the ability to control this. You may set the following registry key:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform

ValueName: InactivityShutdownDelay

ValueType: DWORD

ValueData: The number in seconds, that the Office Software Protection Platform will stay running for, after the most recent activity. The windows default for this is 300 seconds.

After setting this key, simply restart the Office Software Protection Platform Service to use the new settings.

Link 2

You might be able to tune the workload to handle this timeout. We would need the debug logs to be able to determine if the workload is running into a timeout though.



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