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The PDF file already exist error medium workload

  • rtalekar
  • rtalekar's Avatar Topic Author
24 Feb 2012 21:45 #99

Hi,

I have done testing my infrastructure using light workload now I am trying to test medium workload.In this test all my desktops are stuck on loop 2 with bullzip error: "The PDF File already exist. Do you want to overwrite it?"

Can someone help?

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25 Feb 2012 07:58 #100

This is a known issue we recently found. There’s an issue with a recent version of Adobe Reader. Something changed in Adobe’s window title that makes VSI unable to close Adobe properly, resulting in the error you see. We have a patch ready for this issue. Download this patch

  • Download and extract the zipfile
  • Copy the VSI32 and VSI64.exe files to the programfiles\Login Consultants\VSI\Files folder on your target(s)
  • Run a test
This should resolve the fact that VSI is no longer capable of “finding” Adobe Reader

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  • renko
  • renko's Avatar
28 Sep 2012 15:45 #518



I am running into the same error but only on a handful of VMs ... 20 out of 260, during a medium profile run. I doubt this is a window title issue and I am running 3.6.

Should I try this patch or something else?

Attachments:

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29 Sep 2012 17:31 #519

Hello,

What version of Adobe Reader are you using? I am assuming Adobe Reader 10, also called Adobe Reader X. Login VSI bundles a version Adobe Reader that is stilled titled Acrobat Reader. VSI tries to find and interact with an application named Acrobat Reader as a result Adobe Reader 10 might not be closed properly. This keeps the PDF file in use so it cannot be removed during cleanup.

In the VSI Management console go to Workload Configuration, scroll down to Adobe name and change the default setting from Acrobat Reader to Adobe. Also see the attached image.

Attachments:

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  • renko
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02 Oct 2012 14:05 #522

Hi Dennis, I am using Adobe Reader 9.0. The window title is "Adobe Reader". Also, the workload customization for Adobe is already set to "Adobe"

The above was in place when I noticed the problem. I had 17 VMs in this condition. Any advice on what else to try or look at?

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  • renko
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03 Oct 2012 20:37 #525

FWIW, I was able to overcome the issue by doing the following in my master template in a cmd shell:

C:\Program Files\Bullzip\PDF Printer\API\EXE\config.exe /S "ConfirmOverwrite" "no"

with that set, the Bullzip print process simply overwrites the file.

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  • renko
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05 Oct 2012 00:23 #526

I wrong about the above, it seems to only work one time. Instead:

1) Login as the user that will be executing the test in the target
2) Start > All Programs > Bullzip > Options > uncheck confirm overwrite.

That works and I was able to get full test density with no hung sessions,.

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05 Oct 2012 00:25 #527

Hello,

I'm glad you were able to solve the issue. I would be interested in troubleshooting this issue however if you would be open to that? Since i cannot reproduce this issue in any of my test environments i am curious in what is causing this.

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  • renko
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05 Oct 2012 00:31 #528

Certainly Dennis, it only would occur during really high load and only for maybe 10-20 out of 285 sessions. contact me directly to discuss.

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  • ReneB
  • ReneB's Avatar
26 Nov 2012 14:33 #624

Hello Dennis,

I also got this in my test environment. It seems to be a timing issue, because when I checked the output folder for the specific LoginVSI user, the PDF file did not exist. Only after continue the test (using "vsiquit"). the file was created.

Kind regards,
René

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