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normal VSI Has encountered an unexpected error and cannot initate a session.

  • patrickdarcy
  • patrickdarcy's Avatar Topic Author
12 Feb 2015 15:30 #2355 by patrickdarcy
patrickdarcy created the topic: VSI Has encountered an unexpected error and cannot initate a session.
Hi

I am getting VSI Has encountered an unexpected error and cannot initate a session. I'm using XenDesktop 5.6 going to the Web Interface.

I notice that it tries to open up a for example 5 Web Interface sessions very quickly, it might successfully open 2 desktop connections max out of the 5.

This is the connection string
{VSISHARE}\_VSI_Binaries\Connectors\CTXConnector\CTXConnector.exe -s http://servername/Citrix/lvsi -u {CSV_username} -p {CSV_password} -d "domain.co.uk" -r "Load_Testing_LoginVSI" -t1 5 -t2 7

Here is the agent log
Parsing Parameters
Starting IE
[2015/02/12 14:56:16] waiting for BasePhase to complete
Logoff process
Disconnecting
Closing internet explorer
VSI Has encountered an unexpected error and cannot initate a session. Please rev
iew the admin guide at www.loginvsi.com .
Timeout while waiting 30 seconds for document to contain text 'User name: '.
Closing internet explorer
CTXConnector finished.
CTXConnector finished.
VSI Has encountered an unexpected error and cannot initate a session. Please rev
iew the admin guide at www.loginvsi.com .
Timeout while waiting 30 seconds for document to contain text 'User name: '.
Closing internet explorer
CTXConnector finished.
VSI Has encountered an unexpected error and cannot initate a session. Please rev
iew the admin guide at www.loginvsi.com .
Timeout while waiting 30 seconds for document to contain text 'User name: '.
Closing internet explorer
CTXConnector finished.
VSI Has encountered an unexpected error and cannot initate a session. Please rev
iew the admin guide at www.loginvsi.com .
Timeout while waiting 30 seconds for document to contain text 'User name: '.
Closing internet explorer
CTXConnector finished.

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12 Feb 2015 18:03 #2357 by d.geerlings
d.geerlings replied the topic: VSI Has encountered an unexpected error and cannot initate a session.
Patrick,

The reason why you are hitting this issue is because you can only log one user on to the web interface at a time. The whole process of logging in, waiting for a the web page to show the available resources, clicking a resource and logging off needs to be finished for one users until the next user can start. You can avoid this problem if you either add more launchers or disable the basephase. We've phased out the basephase starting in version 4.1. See www.loginvsi.com/documentation/Basephase

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