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normal Logoff session getting failed

  • apprasanth1192@gmail.com
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05 May 2016 12:11 #2792 by apprasanth1192@gmail.com
apprasanth1192@gmail.com created the topic: Logoff session getting failed
Hi Team,

I have ran the Power work load with 100 VM's , sessions are activated and launched successfully but while logoff session are getting failed with " The windows win Word 1 office did not appear, quiting workload " error message. kindly do the needful to resolve this issue and I have attached screen shot for the same.

Thanks,
Prasanth
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05 May 2016 14:01 #2793 by j.kennedy
j.kennedy replied the topic: Logoff session getting failed
Hello Prasanth,

-Does this happen with all target users?
-Are you able to manually open winword on problem users?
-In Login VSI Management Console -> Workload -> Settings tab -> Microsoft Office version and Microsoft Office language... are these settings set correctly? (I've attached a screenshot)

Have a good day.

Josh
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  • apprasanth1192@gmail.com
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06 May 2016 06:18 #2796 by apprasanth1192@gmail.com
apprasanth1192@gmail.com replied the topic: Logoff session getting failed
Hi Jos,
Thanks for the quick response,
-Does this happen with all target users?
It does not happened for all the VM out of 100 8 VMs failed to logoff.
-Are you able to manually open winword on problem users?
yes, I can able to open the window manually.
-In Login VSI Management Console -> Workload -> Settings tab -> Microsoft Office version and Microsoft Office language... are these settings set correctly?
Language setting in MMC is correct and I have attached screenshot for the same.
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06 May 2016 06:25 #2797 by j.volkers
j.volkers replied the topic: Logoff session getting failed
Hello Prasanth,

Would you be so kind to send us the log files of this test to support?

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