login vsi company logo login vsi company logo 250x40
header-02.jpg

[SOLVED] - Office2016 Outlook failed to launch

  • Yinglong
  • Yinglong's Avatar Topic Author
13 May 2016 12:13 #2809 by Yinglong
Hi,
All our test session are hang at Outlook launch, Outlook just showing "Processing...." won't proceed further. And all sessions evenrually all timed out. see attached screenshots. VM are Window10 x64 with Office 2016, knowledge workload.
Attachments:

Please Log in to join the conversation.

More
13 May 2016 12:17 #2810 by j.volkers
Hello Yinglong,

Have you selected the correct Office version in the management console under settings?

Please Log in to join the conversation.

  • Yinglong
  • Yinglong's Avatar Topic Author
13 May 2016 12:25 #2811 by Yinglong
yes, i did select Office 2016 in MMC, see attached.
Attachments:

Please Log in to join the conversation.

More
13 May 2016 22:42 - 13 May 2016 22:43 #2813 by j.kennedy
Hello there,

What happens when you manually start a session with a user and attempt to open Outlook? Can you please compress and email us your log files to support@loginvsi.com ? These log files are at \\<vsi_share>\_vsi_logfiles\<name_of_your_test> and mention this forum thread about the Office Outlook 2016 failing to launch.


Have a good one.
-Josh

Please Log in to join the conversation.

  • Yinglong
  • Yinglong's Avatar Topic Author
17 May 2016 12:57 #2816 by Yinglong
the problem resolved. Session display resolution seems to be the problem. Once we changed the sessions to launch at a higher resolution, Outlook launched without issues. Not sure if the resolution is required by Outlook 2016.
Anyway, thanks for your responses.

Cheers
Yinglong

Please Log in to join the conversation.

More
17 May 2016 15:14 #2817 by j.kennedy
Yinglong,
Thanks for letting us know.
I'll also close your ticket out.
Have a good one.
Josh

Please Log in to join the conversation.

Start Delivering the Best End User Experience Today

Request a Demo

Login VSI, Inc.

3945 Freedom Circle
Suite 670
Santa Clara, CA 95054

Phone: +1 408 899 7418

300 Tradecenter
Suite 3460
Woburn, MA 01801

Phone: +1 408 899 7418

Login VSI B.V.

De Entree 85
1101 BH Amsterdam
The Netherlands

Phone: +31 20 705 1200