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Adobe Reader XI "An internal error occured." error

  • Michael [MSFT]
  • Michael [MSFT]'s Avatar Topic Author
21 Jan 2014 19:27 #1590

I'm just wondering if anyone has faced this issue with Adobe Reader XI when using mount point (e.g. User Profile Disk) for the User folder? and if anyone has a workaround to allow for successful VSI workload execution?

see this Adobe forum: forums.adobe.com/message/5643500

The problem is that Adobe Reader is throwing "An internal error occured." error at launch blocking VSI execution. This happens when you redirect User folder or use a mount point/NTFS junction for the User profile.

If you have a solution, please share.

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22 Jan 2014 23:58 #1595


I have contacted you via email.

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  • Maksimov
  • Maksimov's Avatar
04 Sep 2014 07:21 #2134

Most likely the problem is related to the use of User Profile Disks on RD Session Host server.
Disabling safe mode in Adobe Reader is not a good idea for a multi-user environment.

As an alternative, you can use Foxit Reader (it's free without the use of plug-ins)


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