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normal AutoIt error

  • kevinwan
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14 May 2014 04:01 #1760 by kevinwan
kevinwan created the topic: AutoIt error
Hi,

I run into this error during test execution, "Line 10592 (File "C"\Users\LoingVSI1\AppData\Local\Temp\7\VSI\Run Time\VSI.exe"): Error: Array variable has incorrect number of subscripts or subscript dimension range exceeded"

Any comment on this, is it due to misconfiguration or wrong parameter? Im using express 4.011.500 version running on Windows Server 2012 R2 Standard. My target is running on Windows Server 2008 R2 Standard.

Thank you.

Regards,
Kevin

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14 May 2014 04:34 #1761 by d.geerlings
d.geerlings replied the topic: AutoIt error
Kevin,

Please send us the raw data for this test. You can find the raw data for this test in the VSIshare under _VSI_Logfiles. Zip the entire folder that corresponds to this test and send it to us. You can use the contact form here to open a support ticket if you do not want to upload the data to the forum.

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  • kevinwan
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14 May 2014 06:16 #1762 by kevinwan
kevinwan replied the topic: AutoIt error
Hi Dennis,

Attached is the log zip as per requested.

Regards,
Kevin

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14 May 2014 07:01 #1763 by d.geerlings
d.geerlings replied the topic: AutoIt error
Kevin,

You are missing a data server definition. Please go to the management console and make sure there is at least 1 entry under infrastructure > data servers.

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  • kevinwan
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14 May 2014 08:31 #1764 by kevinwan
kevinwan replied the topic: AutoIt error
Dennis,

I have specify a data server definition and check that it was mapped to the remote desktop user in the session.
Any other things I might have miss out?

Kevin

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14 May 2014 09:15 #1765 by t.willemsen
t.willemsen replied the topic: AutoIt error
Hello Kevin,

Apart from the Dataserver beeing missing everything looks fine, have you tried to run a test with the new Dataserver? If so how did it go?

Regards

Tom Willemsen - Support

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  • kevinwan
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15 May 2014 01:51 #1766 by kevinwan
kevinwan replied the topic: AutoIt error
Hi Tom,

I tired but still getting the same error.

Regards,
Kevin

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15 May 2014 07:53 #1768 by t.willemsen
t.willemsen replied the topic: AutoIt error
Hello Kevin,

When you log in a session with a VSI user and the Logon script has run can you check if in the %temp% directory there is a folder named VSI ? I am asking this because when i see the path "\Users\LoingVSI1\AppData\Local\Temp\7\VSI\Run Time\VSI.exe" it has the number 7 between temp and VSI. I have seen issues with environments that have this as well.

Please let me know if the VSI folder exists and if this folder contains the Runtime folder and this contains the VSI.exe.

Regards

Tom Willemsen - Support VSI

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  • kevinwan
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16 May 2014 03:07 #1773 by kevinwan
kevinwan replied the topic: AutoIt error
Hi Tom,

The VSI.exe exist in the Runtime folder.
I have attached a screenshot of it.

Regards,
Kevin
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16 May 2014 07:06 #1775 by t.willemsen
t.willemsen replied the topic: AutoIt error
Hello Kevinwan,

I would like to suggest you reinstall Login VSI, and or upgrade to our latest RC2 version. I have seen in some cases that this removes the issue.

If you do not want this or this does not fixes the problem i would then like to setup a quick gotomeeting session with you to figure out what the issue might be. Please mail us at support@loginVSI.com with your prefferd time and timezone so we can setup a meeting.

Let me know what you want to do.

Regards

Tom Willemsen - Support VSI

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  • kevinwan
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16 May 2014 08:35 #1776 by kevinwan
kevinwan replied the topic: AutoIt error
Hi Tom,

Seem the problem is gone, but a new issue pop out.
"Could not create array of ActiveTest files in VSIShare. Login VSI will stop executing."

For your information, I'm running both servers on ESXi 5.1. Hope this will help in any way.

Regards,
Kevin

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16 May 2014 08:46 #1777 by t.willemsen
t.willemsen replied the topic: AutoIt error
Hello Kevin,

"Could not create array of ActiveTest files in VSIShare. Login VSI will stop executing." suggest the session could not reach the VSIshare or you do not have the correct permissions to the VSIshare. Can you check if the users have modify permissions on the share with NTFS and Share security. Please see link:

www.loginvsi.com/documentation/Requireme...VSIshare_Permissions

What did you do that fixed the previous problem?

Regards

Tom Willemsen - Support VSI

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  • fgaliano
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26 May 2014 15:10 #1789 by fgaliano
fgaliano replied the topic: AutoIt error
i've the same error, how can i resolve ?






Thnaks

Fabrizio
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28 May 2014 00:57 #1791 by d.geerlings
d.geerlings replied the topic: AutoIt error
Fabrizio, I assume this was handled through your support ticket?

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  • fgaliano
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28 May 2014 07:11 #1792 by fgaliano
fgaliano replied the topic: AutoIt error
yours colleague follow me on the situation and for me the solution was:

Set on the Workload\Engine Start Up --> Chained

and load the file for the Italian language (office 2013 in my case) :)

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