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Login VSI Help Center – Improvements & Update Notifications

Login VSI announced the release of the Knowledge Center in June of 2017.

Since then the utilization of the platform has evolved dramatically. In this blogpost we introduce a few of these improvements and updates.

 

The Answer Bot helps to find more relevant answers to your questions

One of the evolutions is the deployment of a ZenDesk feature called the Answer Bot. This feature utilizes machine learning to supply Login VSI customers with relevant help center articles to their request.

When you are having issues with your Adobe PDF file association, and you write an email or you submit a request through the help center you will receive an email response such as the following:

Login VSI Blog Help Center Improvements Update Notifications Emails

 

In this example one of our customers is having an issue with his file type association. This is a result of running a different version of Adobe than specified in the out of box workloads.

Our Answer Bot has reviewed the contents of the request and supplies a relevant help center article to ensure that the customer is able to address their issue as fast as possible.

There are numerous benefits to this.

  • We now know some of the most useful articles to our customers, and can ensure that our content is prioritized based upon demand
  • The best customer support is immediately fixing the problem. In the REAL example above the customer receives their fix a few seconds after the request
  • Your interactions with our Answer Bot improve the quality over time as it learns

 

Follow Articles and get automatic updates (on new releases for example)

The next evolution is our ability to proactively communicate with our customers. One of the functions of the Help Center is the ability to “Follow” an article. One of our most popular articles is our Login PI 3 Release Notes:

https://support.loginvsi.com/hc/en-us/articles/360001562939-Login-PI-3-Release-Notes

Login VSI Blog Help Center Improvements Update Notifications Release Notes

 

This addresses the request that people would like to be notified whenever a new release of the software is available. As of now, if you subscribe to this help center article by using the follow button, you will get automatically notifications by email of all newly updated releases. With the new PI 3 architecture, automatic updates are possible through the maintenance menu.

If you have any issues updating Login PI reach out to support@loginvsi.com and we are happy to assist.

 

 


 

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About the company Login VSI

The company Login VSI provides end-user performance insights for virtualized desktop and server based computing environments. Enterprise IT departments use flagship product Login VSI (for load testing) and new addition Login PI (for continuity testing) in all phases of their virtual desktop deployment—from planning to deployment to change management—to build and safeguard a good performance, a high availability, and (as a result) a good and consistent end-user experience. For more information about Login VSI or for a free test license contact us.

About the author

Brian is Login VSI’s Support and Services Manager. He is responsible for ensuring operational excellence in supporting and implementing our solutions within customer environments. Having worked in IT consulting for the last 15 years he loves to share field engineering expertise, and customer services management experience with others. In his free time, you will find him blogging or producing vlogs for LinkedIn. His written content is syndicated on Citrixology.


Tags: News, Product Updates, Blog