How David Allen IT Reduced Azure Costs by 37% and Scaled AVD Without Adding Headcount

April 20, 2026

Discover how David Allen IT, a UK-based managed service provider, transformed its Azure Virtual Desktop operations with Hydra — replacing entirely manual, specialist-dependent workflows with a single operational control plane across every customer environment. As AVD adoption grew across their customer base, the team faced a scaling wall: everything from session host management to image updates relied on a small number of specialists, with no clear path to growth without adding headcount.

With Hydra, David Allen IT achieved a 37% reduction in Azure costs through automated scaling, cut image management from 5–10 hours per month down to around 30 minutes, reduced manual effort on key tasks by approximately 90%, and standardized AVD delivery across all tenants without hiring new staff.

“The load is now spread across the team. We don’t need AVD specialists for day-to-day support anymore, which means we can support customers faster and deliver a better service overall,” reports Neil Gilchrist, IT Consultant at David Allen.

Download the full case study to see how Hydra changed the operating model entirely.