Improvement of VDI user-experience in Healthcare

VDI continues to gain popularity within the Healthcare sector. More and more desktops migrate to the cloud. While IT-organizations within healthcare roll out specialized EMR-applications, among them Epic, Cerner and McKesson, expectations of end-users in relation to desktop experiences on each device at any moment, continue to grow. IT departments within healthcare must rise to the challenge of delivering outstanding services, while reducing the complexity and costs associated with infrastructure. For end users, IT departments and businesses many issues boil down to performance.

In complex environments within healthcare, with many users sharing centralized servers, storage, software and even GPU’s, the IT department faces added difficulty offering the users the same performance they grew accustomed to on their fat clients and notebooks. When centralizing—whether the environment uses Citrix XenDesktop, Citrix XenApp, VMware Horizon View and/or Microsoft Remote Desktop Services (RDS) for application and desktop virtualization— IT departments quickly run into resource limitations leading to degraded performance. Often the root of performance problems can be averted by performance testing.

Performance testing is crucial in new desktop virtualization projects, pilots, Proofs of Concept and production phases. Because of the countless unique technology and service options to consider when undertaking a new VDI project, capacity planning and load testing the environment are essential to moving confidently into production.

The indirect value of testing makes the direct capital investments (time plus software) needed to execute testing, sometimes hard to justify. The goal of this white paper is to help all involved to better understand, and to be able to explain, the business case behind virtual desktop infrastructure testing.

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