SLA Verification, SLA Adherence
Desktops and applications are often moved to the cloud. The expected end-user experience is always documented in SLA’s. Login VSI helps to objectively verify the agreements made.
“We outsource our desktops and want to check our SLA performance”
While the use of on premise VDI is still growing, there is also a strong move towards cloud based solutions for desktops and/or applications. Industry analysts especially recommend cloud based solutions like DaaS and SaaS for environments where most end-users have very short term engagements, and where the applications used are relatively light weight. Their expectation is that both VDI and DaaS have their benefits for different types of users, and therefore will be used side by side in most organizations.
Both managers responsible for desktop environments, and managers responsible for applications, are used to a certain level of control over the environment they are responsible for. In the new cloud based model the transparency is much less than they are used to, while their responsibility with respect to user-experience remains the same.
For this reason strict SLA’s are used, but achieving insight into what’s really happening is difficult. Login PI active monitoring solution, based on the 24/7 running and highly consistent virtual user technology, is very suited to provide this insight. With the introduction of Login PI 2.0 in 2016, we introduced new standardized Service Level Agreement (SLA) reports.
These reports allows IT to quickly summarize the cloud-based desktop or application provider’s performance, for any specific timeframe. IT organizations use SLA’s to outline contractual obligations for application availability and performance. Login PI lets IT demonstrate to the business that they are delivering on said contracts, and at the same time allows IT to validate the availability and performance for which they are paying.
“We are hosting virtual desktops and need to guarantee our SLA performance”
Cloud hosting providers using Citrix, VMware or Microsoft technology to provide managed desktops to their customers need a pro-active approach to guarantee the SLA agreed uptime and performance. The Login PI pro-active monitoring solution, based on 24/7 running and highly consistent virtual user technology, is especially designed for these type of technical environment and acts as an early warning system to detect, predict and avoid performance and availability issues in the business critical applications provided, before the customers real users will be affected. In combination with the load-testing capability of Login VSI, a complete change management solution can be created that will protect the customers end-user experience from the potential negative effects of all planned and unplanned changes. This complete solution, called the Login VSI Enterprise Edition, will help you to adhere to your SLA contracts, to improve customer end-user experience, and to avoid the costly penalties when SLA’s are not met.
The SLA testing and reporting capability is a standard function of Login PI. This function is especially designed for SLA adherence verification. Login PI active monitoring is an integral part of the Login VSI Enterprise Edition, a complete solution to build and protect VDI and DaaS performance.
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