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Login Enterprise & IGEL: Bringing Continuous Endpoint Testing to the Mainstream

February 18, 2021

Together Login VSI and IGEL deliver continuous endpoint testing for monitoring the digital workspace, ensuring our constantly changing end-user compute solutions always have a great experience.

Our partnership with IGEL enables Login Enterprise integration in a radically new way, giving our joint customers the ability to deploy our synthetic user technology to endpoints worldwide.

I am amazed by the simplicity of this solution and the ability to reduce cost by leveraging IGEL software-defined endpoints. Let’s take a quick look at what this means and how it works.

Login VSI Blog - Login Enterprise & IGEL: Bringing Continuous Endpoint Testing to the Mainstream - Image 1

Leveraging IGEL software-defined endpoints is simple and cost-effective

HEALTHCARE USE CASE – Running Login Enterprise to ensure the best patient volume

First, let’s start with a use case. We aren’t limited to healthcare with this solution, but since it is one of our largest markets, let’s use it as an example. In this scenario, we have several clinics operated by the same enterprise. Therefore, they share an electronic medical record (EMR) system. Typically, these clinics all start with a practice management system, which the front desk admin uses to get patients checked-in, and records updated. If this isn’t ready in the morning when doors open, then the practice will see fewer patients, customer experience goes down, and so does revenue. In many offices, the doctors try to see as many patients a day as possible.

The office admins will typically show up just before work starts. They’ll fire up their system and get it ready to check in the first patient. But what if that system isn’t available at that clinic, or what if the practice management interface is extremely slow? Well, this all could have been prevented. By running Login Enterprise Launchers at each of these clinics, the virtual users will consistently log in to the desktop, open the application, run queries, update records, etc. When this happens 24×7, any availability or performance issues will be alerted to the operations team, who can remediate the issue, before the staff starts to show up for work. The same method can be applied to any practitioner’s workflows as well. You wouldn’t want your doctors or nurses to have to wait for their EMR apps to start-up or update, which again reduces the volume of patients seen in a day.

You don’t have to wait for your real users to show up to identify an issue. The synthetic virtual user is sensitive to any change in lag or latency at the endpoint and will report any user-experience changes within the application workflow.

THE BENEFITS OF USING LOGIN ENTERPRISE WITH IGEL

Benefit #1: Ease of use

When it comes to performance testing and monitoring, typically, some steps need to be followed to set up the solution. Agents, software, databases, servers, network configurations, discovery, etc., are common in deployment. What is so remarkable about this solution with IGEL software-defined endpoints is that you can take one of their thin-clients or an unused laptop (after running their UDC), assign the Login Enterprise profile to it, reboot it, and voila. Your Login Enterprise launcher is up and running and reporting metrics back to the virtual appliance about logon success, logon timing, protocol latency, application start times, and application interaction times.

Benefit #2: Cost

The idea of being able to double-duty an existing endpoint at a remote site or converting a decommissioned piece of hardware to use as a Login Enterprise launcher is phenomenal.

Benefit #3: Managing a great end-user experience amidst a constantly change solution

Let’s face it; we are implementing an unprecedented number of changes in our infrastructure weekly or even daily frequency. So are the providers we use for cloud resources, ISPs, storage, servers, etc. The best way to ensure that all of this continues to work when all these changes are happening out of our control is to perform end-to-end, continuous testing, which gives us a proactive way to discover availability or performance issues before it’s too late. Combining the ease of use and centralized management of IGEL and Login Enterprise makes this toolset one that can be deployed in minutes to protect all your end-users.

HOW THE SOLUTION WORKS

Login VSI Blog - Login Enterprise & IGEL: Bringing Continuous Endpoint Testing to the Mainstream - Image 2

End-to-end, continuous testing can be deployed in minutes to protect all your end-users

Without going too far into the weeds, this solution is enabled by a couple of different features. The first is the ability for an IGEL endpoint to run software that is already included in the IGEL OS. The second is to enable a schedule for the Launcher to activate, which can always be done by hand. All you do to take advantage of Login Enterprise continuous testing is create a profile and assign it to an endpoint. Of course, you’ll need to have the pre-requisites of IGEL UMS, Login Enterprise, and the proper licensing.

Login VSI Blog - Login Enterprise & IGEL: Bringing Continuous Endpoint Testing to the Mainstream - Image 3

Create a profile and assign it to an endpoint to take advantage of Login Enterprise continuous testing.

If you want any help or further details on this implementation, please don’t hesitate to contact us.

IGEL

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