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Don’t Compromise on the User Experience

Gartner Analysts Nathan Hill and Michael Silver recently published a research note titled “Define and Prioritize the User Experience to Succeed with VDI and DaaS.” The article is aimed at someone preparing to adopt or refresh a remote desktop solution, and calls out some critical learnings that we also have noticed in the last couple of years:

  • Delivering a user experience that's as good as or better than an employee's current PC experience is the most important critical success factor when adopting a virtual desktop infrastructure or desktop as a service
  • Address users' non-session-based usage requirements to ensure that they're aligned with business and IT goals – don't reduce the quality of the UX to save on costs
  • Through 2020, more than 80% of organizations that don't prioritize the user experience (UX) in the planning phase will fail to meet their virtual desktop infrastructure/desktop as a service (VDI/DaaS) deployment goals.

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Tags: White Papers, Downloads, Gartner