Proactive Monitoring
Faster Issue Detection & Alerting
The nature of today’s digital workspace environments means unplanned changes are inevitable. End-user reporting of issues like slow app performance can be vague and often lack context, making troubleshooting difficult. Understanding what “normal” means is critical.
The Login Enterprise Platform continuously samples endpoints to determine whether a change has had a creeping effect over time or an instant one caused by an automatic update or human error. This type of monitoring allows you to see performance metrics from the end-user’s perspective, proactively detecting issues before real users are affected.
Detect problems before they impact users
Continuously monitor system performance—all day, across all locations—without needing agents or users to be present.
- Leverage simulated users at any time and with no agent footprint for continuous monitoring.
- Automatically take and store screenshots at specified steps or failures and review detailed logs to remediate them faster.
- Preserve adherence to privacy laws by simulating human interaction with no actual user exposure to data.
Stay a step ahead of slowing performance
Ongoing objective monitoring against established baselines is the most reliable measure of performance degradation. This way, every change can be analyzed, no matter how small, so that gradual deteriorations are detected well before they disrupt normal operations.
- Define thresholds for overall performance, such as login failures, login delays, latency, or application failures.
- Establish a baseline that can detect even minor deviations in application performance.
- Schedule alerts when deviations from expected performance occur.
- Identify production issues during off-peak hours and resolve them before users start to work.
- Facilitate root cause analysis to determine the source(s) of the problem(s) and corrective action.
Consistently deliver great experiences
Most EUC teams report metrics against targets like “5 nines” and others. Yet, these metrics report on the availability of machines, not the performance of the application or the end-user experience, which is the metric users truly care about.
- Measure with granular precision and automatically report it to stakeholders.
- Generate Service Level or Experience Agreement reports to satisfy internal management reviews or provide operational reviews to service customers.
- Continually evaluate user experience by affiliate locations, branch offices, or personas.
- Leverage a broad range of reporting features to optimize performance and user experience.
