Fortune 200 Healthcare Services
April 25, 2023
A Fortune 200 healthcare services organization with 40,000 employees worldwide serving 90 percent of U.S. hospitals, as well tens of thousands of pharmacies and specialty physicians’ offices and clinics, needed a more reliable way to catch unexpected issues in production.
While the company relies on critical applications to drive revenue and profitability, in healthcare, patient care and outcomes are also critical considerations, making any environmental changes that might result in degraded performance unacceptable.
The company chose the Login Enterprise Platform to monitor production and perform pre-production validation of all changes proactively to continuously measure end-user experience and alert against any noticeable changes before users ever notice.
Maintain optimal performance and uptime for critical services
Despite having existing monitoring tools in place, the organization experienced multiple issues involving planned and unplanned changes that impacted their virtual desktop environment, resulting in failures.
To address these issues, the organization deployed Login Enterprise to monitor production and proactively perform pre-production validation of all changes. With Login Enterprise’s agentless approach, multiple locations and applications are monitored for availability, efficacy, and efficiency. Within a few minutes of deploying a new build, this proactive approach readily detects slight deviations. Based on internal successes, the organization extended monitoring to affiliate organizations for broader supply chain coverage.
Bridge the gap between pre-production and production environments
Login Enterprise closes the loop between production and pre-production environments. The same workloads are run in both environments, creating a system of checks and balances throughout the entire EUC change process. This continuous approach allows IT teams to observe even minor deviations from normal performance, ensuring that creeping degradation is identified early rather than waiting for users to hit a boiling point and call the helpdesk.
Improve Business Confidence
Login Enterprise’s benchmarking and historic analysis features also allow the organization to track improvement and have data-driven discussions with business partners. Over time, demonstrated improvements in performance, availability, and the user experience strengthened business confidence with the end-user services being delivered.
To learn more about how the organization uses continuous monitoring to significantly reduce helpdesk tickets, and avoid performance degradation of critical systems, download the full case study.Pre-Production VisibilityProduction Insights