Cherry Health

April 27, 2023

Case Study Summary

Seeking to achieve and maintain a holistic patient view and standardized experience for its partners and patients by bringing them into the same virtual infrastructure, Cherry Health migrated to a newer virtualized desktop environment.

However, during a demanding 18-month process to build and implement a Citrix XenApp published desktop, Cherry Health encountered performance issues across critical software applications—their IT team often had to rely on end-user complaints to understand and address performance issues reactively.

To overcome these challenges, Cherry Health chose the Login Enterprise Platform to accurately predict, validate, and regulate the performance of its new virtualized desktop environment.

Manage capacity and improve performance

As the industry standard, Login Enterprise empowered the team to benchmark and plan capacity, accurately predict the number of users and virtual desktops the new hardware could support, and gauge their runway using purpose-built capacity dashboards.

By doing so, Cherry Health could maximize user density, better support their users and partner organizations, and adapt service delivery to get changes into production faster with fewer disruptions.

Reduce friction and improve the user experience Aside from additional capacity and improved performance, Cherry Health can now also analyze the entire service chain, keeping tabs on end-user experience, core performance, and capacity metrics. With better insights and proactive strategies, Cherry Health continues to reduce digital friction, maintain predictable performance now and in the future, and improve end-user satisfaction.

To learn more about how Cherry Health leveraged the power of Login Enterprise to benchmark accurately and plan capacity, maximize user density, adapt to changes in service delivery, improve reliability, and enhance end-user satisfaction, download the full case study.