Fortune 100 Retailer
April 24, 2023
After experiencing unexpected, adverse impacts after several planned changes were rolled into production, this top 10 U.S. Retailer needed to establish a new approach to EUC change management that improved speed.
Operating online and with 1,000 brick-and-mortar locations across the U.S. and Canada and more than 100,000 workers, leadership also was focused on minimizing unintended disruptions.
To tackle this challenge, the company chose the Login Enterprise Platform to help them move from manual testing to an automated change validation approach that evaluated the “full stack” and user experience for consistent, reliable, and faster change rollouts.
Keep pace with change—and ensure a solid user experience
Prior to deploying Login Enterprise, changes were only tested within the constraints of each group—rarely together as a “full stack” image. Instead, the company wanted to develop a process capable of rapidly checking image updates at the individual component level, then ultimately as a group or release candidate—finally putting stress on that release candidate to understand performance under peak stress conditions.
Login Enterprise assists this by driving validation from an end-user experience perspective, uniquely measuring the time to execute each step in a workflow and managing that workflow through the UI. The process is done precisely how a user would, and any degraded experience will be observed accordingly.
Improve resource management
Before Login Enterprise, the retailer would engage application owners or security teams to perform limited testing in a sandbox environment, resulting in a handful of people doing manual testing for a few hours, if lucky. With the support of Login Enterprise, the retailer was able to deploy virtual users to mimic human interaction and scale without the need for human resources. The retailer also gained insights into the actual user experience with every validation check and didn’t have to wait for individual teams to report a problem.
In production, Login Enterprise’s proactive monitoring capabilities can verify each release within minutes of going live. Any “last mile” issues at any store are immediately tested overnight and can be singled out well before opening.
To learn more about how this leading retailer used Login Enterprise to automate EUC change management to reduce downtime, free-up valuable resources for more strategic projects, and improve the end-user experience, download the full case study.