Technology Services Provider
April 25, 2023
When delivering technology services to thousands of clients, missing the terms of service level agreements (SLAs) can make or break a provider’s business. Serving clients globally makes managing service levels even more difficult, especially in an increasingly complex environment where many applications are managed outside the provider’s control.
For these reasons, this top technology service provider leveraged Login Enterprise to level the playing field between their IT organization and clients.
Streamline complex operating conditions
The company’s operations consist of thousands of customer service agents spanning multiple locations. Many locations serve clients with various lines of business, each with its unique data segregation requirements, application availability, and regulatory requirements, such as PCI and HIPAA, supported by a diverse stack of applications, many of which are outside their IT control.
“Login Enterprise enables us to minimize system downtime and deliver strategic business value like never before.”
The provider deployed Login Enterprise to monitor their most critical services and applications proactively. Using synthetic users to simulate real-world users and workloads that perform real-world tasks, they now have a complete picture of system performance at the user experience level.
Proactive, not reactive
Login Enterprise’s synthetic users monitored performance on a standardized, uniform basis. This consistency enabled trend analysis to predict potential risks, acting as an early warning system for the end-user experience.
Keeping ahead of potential issues helped the company eliminate large-scale system outages and reduced the number of helpdesk tickets generated.
Easy, accurate SLA tracking and reporting
Login Enterprise data is summarized into an SLA report, which can be emailed directly from the system to the appropriate stakeholders. In addition, collating performance and availability data against defined SLAs ensure that all stakeholders can understand the impact of degraded application availability and performance on the business and the organization’s clients.
“Login Enterprise helps us get back up and online, maintaining business continuity and protecting the company’s revenue and profitability.”
To learn more about how this organization simplified operations, improved reporting, optimized performance, and increased profitability with the help of Login Enterprise, download the full case study.
Production InsightsSLA Reporting
