Top 5 U.S. Bank

April 24, 2023

Though having delivered Virtual Desktop Infrastructure (VDI) services to a 100,000+ user population for years, user complaints about performance grew. Coupled with significant advances in virtual desktop technologies, this top-five U.S. bank with offices worldwide decided an entire overhaul was needed.

The bank needed a consistent way to evaluate different vendor options and validate their architectural design decisions while optimizing costs on a per-user basis.

The bank chose Login Enterprise to make the journey from selection to migration seamless. Post-migration, the team was able to leverage baseline data on cost and performance, making it easier to ensure a consistent user experience during ongoing change management.

Make decisions objectively

With a diverse user population and numerous business-critical applications, the bank wanted to compare vendors in a way that was consistent, fair, and reflected their unique business needs.

The bank used Login Enterprise to establish baseline metrics against their current environment. By running the same workloads against each new offering, the bank quickly and reliably compared each vendor’s solution.

Optimize cost-per-user

With each offer fully vetted, the bank determined the optimal cost per user at a defined “acceptable” user experience and then zeroed in on their most powerful candidate. Evaluating the “full stack” against the total cost enabled an objective cost-per-user comparison.

Migrate without a hitch

The bank wanted to understand what would happen the morning of “Go Live,” so Login Enterprise helped the bank build out the complete stack, most notably including the security layer, and checked individual applications by validating the entire “release” image and doing so under production conditions.

As a result of this process, the bank migrated 20,000 users in a single day without issue during the first cutover phase.

Future-proof performance through constant change

As the new environment sustains the assault of ongoing changes driven by updates from all suppliers in the stack, the bank adopted a Continuous Workspace Engineering approach to validate all changes before deployment. Any deviations from the original baseline are addressed long before they impact end users.

To learn more about how the bank used Login Enterprise to satisfy both goals of delivering a new infrastructure within their cost constraints and improving the user experience based on universally positive feedback, download the full case study.