3 Tips Every EUC Team Should Implement to Validate Change

December 12, 2023

Enterprises, IT teams, and vendors often find themselves caught in the crossfire of the blame game when performance issues arise. Users frustrated by slow response times and IT teams trying to pinpoint the root cause can create a dissonance that slows productivity.

So, what can bring clarity to this chaos? We will explore going beyond conventional monitoring approaches to proactively validate your End-User Computing (EUC) team’s actions, prevent performance bottlenecks, and enhance user experience.

 “Who Broke It?”: Playing the Blame Game in EUC Performance

Understanding how changes and updates impact system performance and capacity in both pre-production and production settings is crucial. Without this knowledge, pinpointing the source of issues is perplexing. Is it a network problem, is Citrix or AVD running slowly, or are recent IT updates such as patches or OS upgrades to blame—the possibilities can feel endless.

Gaining insights into these factors is essential for resolving performance problems. In today’s fast-paced world, EUC teams are constantly balancing necessary changes and maintaining the functionality and cost of their environments. With complex stacks, making changes without harming end-user experience can feel like shooting in the dark.

However, with the proper insights, EUC teams can validate their pre-deployment actions to ensure that any changes made do not negatively impact end-users and eliminate themselves as culprits when performance degradation occurs.

Managing Updates for Published Applications and Desktops

EUC teams constantly strive to elevate user experiences and refine their virtualized desktop environments. The main aim is to deliver top-notch technology that keeps productivity on the fast track and enhances it, ensuring a dependable, secure, and user-friendly computing environment for everyone in the organization.

To successfully deliver and eliminate barriers, EUC professionals must gauge the effects of changes on end-users before deployment and address any performance deviations that arise.

Here are 3 Ways EUC Professionals Can Validate Their Decision-Making

Ensure Consistent User Experiences

Implement the same pre-production techniques in the production environment to guarantee consistent end-user experiences following changes. Using Login Enterprise, establish benchmarks to measure the impact of changes and compare results to ensure a uniform experience in production. Quickly identify variations by location, application, or specific worker persona to address discrepancies promptly

Conduct Comprehensive Image and Application Validation

Maintaining your published applications’ performance and general functionality is essential in virtualized workspaces. Planned and unplanned changes can cause significant service disruptions, particularly given the high volume of software patches.

Leverage Login Enterprise to avoid surprises by automatically detecting performance disparities before and after updates, mitigating unforeseen issues from the outset.

Perform application compatibility testing to minimize the likelihood of application-related problems and enhance the user experience by identifying and addressing compatibility concerns.

Achieve Clarity with Performance Monitoring and Reporting

Access real-time insights into your EUC environment’s health and utilize historical data for trend analysis to make informed decisions. The performance monitoring and reporting capabilities of Login Enterprise offer a comprehensive view of performance, enabling IT teams to identify patterns and say goodbye to “black box” troubleshooting, detect issues sooner, and ensure that end-users never experience the impact of system failures or lag.

See How This Top 10 U.S. Retailer Tackles EUC Change

Faced with unexpected challenges and adverse impacts following planned changes in its production environment, see how this EUC team unlocked a more efficient EUC change management approach.

With a vast online presence, over 1,000 brick-and-mortar locations, and a workforce exceeding 100,000, the company prioritized minimizing unintended disruptions. Opting for the Login Enterprise Platform, the retailer shifted from manual to automated change validation, evaluating the “full stack” and user experience for consistent, reliable, and faster change rollouts.

This new approach enabled rapid validation of changes, ensuring they align with end-user expectations and providing valuable insights without extensive human resources. “We can finally keep up with the never-ending cycle of changes, moving quickly to get them validated and into production,” their team says.

The proactive monitoring capabilities of Login Enterprise further allowed quick verification of releases in production, addressing any issues before they impact stores. By automating EUC change management, the retailer reduced downtime, freed up resources for strategic projects, and improved the overall end-user experience. Check out the full case study for more details! 

Never Be Caught off Guard Again

Login Enterprise emerges as a partner to EUC professionals in achieving this goal. By embracing these best practices, EUC teams can clear the blame game and avoid potential performance issues, ensuring a smooth and productive virtual desktop experience.

Want to learn more about how to solve common EUC challenges? Check out our blog, Debunking 6 Myths About Desktop Virtualization.